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Manager Customer Experience & Innovation Consulting Job Opening In Bogotá – Now Hiring Publicis Sapient


Job description

Manager Customer Experience & Innovation Consulting

Join to apply for the Manager Customer Experience & Innovation Consulting role at Publicis Sapient

Overview

As a Manager in Customer Experience & Innovation Consulting, you will play a key role in shaping and delivering customer experience strategies that drive business growth and innovation.

You will work with cross-functional teams to develop and implement customer-centric solutions, leveraging data, technology, and human-centered design to create seamless and engaging experiences.

Responsibilities

  • Lead customer experience strategy engagements, working with clients to define their vision, goals, and roadmap for delivering exceptional experiences.

  • Develop and implement customer journey maps, service blueprints, and experience frameworks to guide transformation initiatives.

  • Collaborate with business, design, and technology teams to align customer needs with digital solutions and operational improvements.

  • Leverage customer data, analytics, and research to identify pain points and opportunities for innovation.

  • Drive the adoption of customer experience best practices, ensuring consistency across touchpoints and channels.

  • Manage and mentor a team of consultants, providing guidance on strategy, design, and execution.

  • Partner with senior stakeholders to influence decision-making and secure buy-in for customer experience initiatives.

  • Stay ahead of industry trends and emerging technologies to continuously enhance customer experience offerings.

Qualifications

  • Experience in customer experience strategy, management consulting, or digital transformation.

  • Strong understanding of customer journey mapping, service design, and experience strategy.

  • Proven ability to lead and deliver complex customer experience projects, working with cross-functional teams.

  • Experience in customer research, usability testing, and data-driven decision-making.

  • Strong analytical and problem-solving skills, with the ability to translate insights into actionable strategies.

  • Excellent communication and stakeholder management skills, with experience working with C-level executives.

  • Proficiency in customer experience tools and methodologies, such as CX platforms, design thinking, and agile frameworks.

Set Yourself Apart

  • Certifications in customer experience, service design, or design thinking.

  • Experience in industries such as retail, or consumer products.

  • Knowledge of emerging technologies (AI, automation, personalization) and their impact on customer experience.

  • Background in change management and organizational transformation.

Additional Information

  • An inclusive workplace that promotes diversity and collaboration.

  • Access to ongoing learning and development opportunities.

  • Competitive compensation and benefits package.

  • Flexibility to support work-life balance.

  • Comprehensive health benefits for you and your family.

  • Generous paid leave and holidays.

  • Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers.

We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity.

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Required Skill Profession

Servicio De Atención Al Cliente


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Unlock Your Manager Customer Potential: Insight & Career Growth Guide


Real-time Manager Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Customer in Bogotá, Colombia, highlighting market share and opportunities for professionals in Manager Customer roles.

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Are You Looking for Manager Customer Experience & Innovation Consulting Job?

Great news! is currently hiring and seeking a Manager Customer Experience & Innovation Consulting to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Publicis Sapient adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Manager Customer Experience & Innovation Consulting Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager Customer Experience & Innovation Consulting?

Key qualifications for Manager Customer Experience & Innovation Consulting typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Manager Customer Experience & Innovation Consulting?

To improve your chances of getting hired for Manager Customer Experience & Innovation Consulting, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Manager Customer Experience & Innovation Consulting Job Success

Publicis Sapient interview tips for Manager Customer Experience & Innovation Consulting

Here are some tips to help you prepare for and ace your Manager Customer Experience & Innovation Consulting job interview:

Before the Interview:

Research: Learn about the Publicis Sapient's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager Customer Experience & Innovation Consulting interview at Publicis Sapient, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Publicis Sapient's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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