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Manager – AFR/OFR CPM Job Opening In Bogotá – Now Hiring DHL Global Forwarding (Colombia) S.A.S.


Job description


Title: Manager – AFR/OFR CPM
Location: GSC BOG
Key Responsibilities:
* General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
* Responsible for providing support to the assigned account.
* Review and ensure the achievement of specific client KPIs and service agreements.

• Provide performance reports.
* Maintain communication with internal/external third parties to meet client expectations.

• Provide proactive issue resolution and corrective actions to ensure service excellence.
* Key contact for escalations.
* Develop a sustainable relationship with internal and external stakeholders.

• Coordinate business implementations.
* Participate/lead customer reviews (QBR and/or MBR).
* Complexity of the problem/process.
* Coordinate stakeholder activities and ensure quality and timeliness.
* Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
* Recommend and coordinate necessary changes based on process analysis.
* Assist DGF operations in resolving complex issues
Skills / Requirements:
* Professionals in industrial engineering, international business, or related fields
* Minimum of 3-5 years in logistics processes
* Extensive knowledge of cargo transportation and the logistics industry
* Fluent communication in English (verbal and written).
* Customer service and communication skills.
* Teamwork and autonomy
* Employees who have been in the organization for 12 months or in their current role
* Employees that are not in transition projects
Relevant information:
* Type of Contract: Indefinite - Directly with DHL Colombia.
* Performance bonus up to 13% of salary

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Are You Looking for Manager – AFR/OFR CPM Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DHL Global Forwarding (Colombia) S.A.S. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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