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Manager 1 training and quality Job Opening In Bogota – Now Hiring Concentrix


Job description

Job Title:



Manager 1 training and quality



Job Description



Job Description Summary

Standardize the quality control guidelines for interactions between advisors and customers to ensure compliance with process objectives.

Define continuous improvement strategies for the customer journey in the diagnosis, execution, and follow-up stages to ensure adherence to work plans.

Manage the resources allocated to the quality and training process based on the presentation of operational performance reports to achieve compliance with indicators.

Establish compliance guidelines for the quality and training strategy according to cycle closure parameters to ensure customer request fulfillment.

Integrate the policies and procedures established by the customer into the quality and training departments to guarantee the achievement of standards defined in service agreements.



Career Path Policies:



The game-changers must have the approval of his or her immediate supervisor to apply for the call.



•Required tenure: 6 months.



•Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).



•Must not have active disciplinary actions.



•The game-changer may participate in only one process at a time.



•Comply with the learning paths of the Corporate University.



•Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.



•If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.



•The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.



•Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.



Location:



COL Bogota - Calle 63 #24 - 80



Language Requirements:



Time Type:



Full time

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

Required Skill Profession

Other General


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Unlock Your Manager 1 Potential: Insight & Career Growth Guide


Real-time Manager 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager 1 in Bogota, Colombia, highlighting market share and opportunities for professionals in Manager 1 roles.

31734 Jobs in Colombia
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221 Jobs in Bogota
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Are You Looking for Manager 1 training and quality Job?

Great news! is currently hiring and seeking a Manager 1 training and quality to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Bogota. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Manager 1 training and quality Job Success

Concentrix interview tips for Manager 1 training and quality

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Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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