Maintenance Analyst

Job description

At Robot.com , we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks.

We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low—or no-cost delivery services to everyone.

We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation.

We are excited to welcome the next generation of tech talent to our team.

As a Maintenance Analyst you will have the opportunity to be part of our Kiwibot U Program, a 4 to 6-month program that seeks to teach young colombian talent how to successfully implement a last mile delivery solution and give them the opportunity to have their first work experience in a tech startup.

Location: On site: Colombia, United States.

The program is a theoretical-practical (20/80) experience in which you will understand the primary traits needed to thrive in a fast-paced startup - like Kiwibot.

As an Maintenance Analyst, you have several responsibilities including but not limited to:

Logistic Responsibilities

• Execute and support the logistic requests to ensure facilities and transportation at the operational site.
  
  
• Execute and support the logistic requests regarding shipping of spare parts, bots, marketing merch and any other Kiwibot’s asset.
  
  
• Comply with the proper management of Kiwibot’s Houses, Offices, Cars and all other assets of the company.
  
  
• Ensure compliance with state and local requirements regarding Kiwibot’s facilities.
  
  

Operational Responsibilities

• Be an operations on-site point of contact for the required on-site stakeholders.
  
  
• Occasionally ensure the fleet is in optimal esthetic and functional conditions.
  
  
• Occasionally assist the robot fleet in case of any accident or technical issue.
  
  
• Occasionally ensure an optimal fleet deployment and undeployment.
  
  
• Meet and comply with the operations shifts.
  
  
• Occasionally ensure the restaurants have all systems in place to deliver with Kiwibot, providing extensive support if needed.
  
  
• Occasionally execute campus engagement activities as required including but not limited to Human Resources initiatives, Growth and Marketing initiatives.
  
  
• Elaborate performance reports as required.
  
  
• Ensure the achievement of the operational goals, KPIs and OKRs, including but not limited to manual loading of the robots and the direct delivery to end consumers when required.
  
  

Marketing & Growth Responsibilities

• Occasionally execute campus engagement activities as required, including but not limited to interactions with the end customers.
  
  
• Occasionally create audiovisual content when required.
  
  
• Provide feedback and improvement ideas upon local growth strategies.
  
  

Maintenance Responsibilities

• Ensure the robot fleet is in top shape at all times.
  
  
• Document all robot interventions.
  
  
• Implement remote robot interventions as required.
  
  
• Keep the Inventory updated (tools, spare parts, or any other assets).
  
  
• Keep in constant communication with your direct supervisor about the status of the fleet.
  
  
• Follow the assets (tools, parts, etc) requirements protocol.
  
  
• Implement and support the software updates and changes of the robot fleet.
  
  
• Elaborate maintenance reports as required.
  
  
• Ensure the robot fleet has the internet connection (SIM Card data) required to operate.
  
  
• Track which robot has which SIM Card.
  
  
• Support hardware and software testing on field.
  
  
• Support the development of maintenance projects as required.
  
  

Coexistence Responsibilities

• Follow all company policies and regulations.
  
  
• Comply with the Kiwibot coexistence policies.
  
  
• Comply with the proper management of Kiwibot’s Houses, Offices, Cars and all other assets of the company.
  
  
• Ensure the house supplies are met and managed as required.
  
  

Qualifications

• Emotional intelligence.
  
  
• Assertive communication.
  
  
• Solution orientation.
  
  
• Versatility.
  
  
• Resilience.
  
  
• Travel requirements: Having a valid tourist/business visa to US and any other travel requirement needed for you to safely travel to and from the operational sites assigned.
  
  
• English fluency: writing, reading and conversational B2/C1 English level.
  
  
• Educational Background: Knowledge or bachelor degree in Mechatronics, Electrical, Electronics, Biomedical Engineering.
  
  

Perks

Access to Platzi while you are part of the program, so you can keep developing your skills even further.

What we offer you

• A monthly compensation.
  
  
• Round Trip tickets from your country of origin to the operational sites.
  
  
• Housing during your stay at our operational sites.
  
  
• Travel Insurance.
  
  
• Transportation means from the living quarters to the operational site.
  
  
• Groceries allowance or dining at our operational sites.
  
  

Robot.com Culture & Values

At Robot.com, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service.

We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations.

We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity.

Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

Required Skill Profession

Gestión Y Dirección