About Us
We're a fast-moving startup on a mission to revolutionize the call centre industry using the power of AI and Large Language Models.
We're building intelligent systems to enhance customer experience, supercharge agent performance, and drive operational excellence.
Through advanced conversational AI, we build systems that understand, adapt, and evolve with every conversation.
Our platform powers decision-support tools and intelligent virtual agents, helping call centers deliver faster, smarter, and more human customer service—where every interaction matters.
As a Data/ML Engineer on our founding team, you'll design and maintain the pipelines that transform messy, real-world customer data into clean, reliable datasets.
You'll also take ownership of training, deploying, and monitoring models that bring conversational AI into production.
This hybrid role is ideal for someone who enjoys both building strong data foundations and shipping AI systems that scale.
What You'll Do
Data Engineering
Design and maintain scalable pipelines to ingest, clean, and normalize omnichannel call center data (voice, chat, email, SMS).
Collaborate with data scientists to prepare annotated datasets for training and evaluation.
Machine Learning Engineering
Train, deploy, and monitor ML/LLM models in production (batch + real-time).
Build feedback loops to continuously improve model performance.
Collaboration
Work closely with product, engineering, and data science teams members
What You Bring
Bonus Points For