Logistics Coordinator

Deliver seamless supply chain solutions with precision and care.

Be the vital link that keeps global logistics moving forward.

Step into a global career where your logistics expertise creates real impact.

This role offers international opportunities, the chance to leave your mark in the supply chain industry, and the ability to grow without leaving Colombia.

Shape operations that go beyond boundaries and make your contribution truly count.

Job Description:

As a
Logistics Coordinator,
you will be the first point of contact for clients, managing inquiries, providing accurate product quotations, and ensuring smooth shipment tracking.

You'll resolve issues with professionalism, maintain thorough documentation, and collaborate with teams to deliver exceptional customer experiences.

Job Overview:

Employment type: Indefinite term type contract

Shift: Day Shift, Monday to Friday (8:00 AM - 5:00 PM approx), Weekends Off

Work setup: Hybrid, Bogotá, Colombia

Salary: COP 4,000,000 - COP 4,200,000

Exciting Perks Await:

• 5 days work week
• Weekends off
• Hybrid work arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to global clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more?
  
  Visit
  )

The Qualifications We Seek:

• 2 years of relevant experience
• If candidate has
  LTL experience,
  must reside in Bogotá for potential on-site work in the future
• Technical Skills:
  Applicant Tracking Systems (ATS)
• Soft Skills:
• Ability to adhere to deadlines
• Ability to prioritize tasks

Your Daily Tasks:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  
  
• Provide clients with accurate product quotations.
  
  
• Assist customers with logistics tracking and shipment updates.
  
  
• Schedule and manage customer appointments efficiently.
  
  
• Address and resolve customer complaints, concerns, and questions with professionalism and empathy, aiming for first-call resolution.
  
  
• Develop and maintain in-depth knowledge of products, services, and company policies to provide accurate information.
  
  
• Document customer interactions and relevant details comprehensively in the CRM system.
  
  
• Assist customers with technical issues, account access problems, billing inquiries, and other service-related concerns.
  
  
• Identify and recommend additional products or services that may benefit customers.
  
  
• Educate customers on product usage and provide guidance on common challenges.
  
  
• Adhere to company policies, procedures, and compliance guidelines when handling customer interactions and data.
  
  
• Collect and report customer feedback and recurring issues to help improve services and processes.
  
  
• Collaborate with internal teams to resolve complex customer issues or escalate them when necessary.
  
  

About the Client

Logistics built on trust, efficiency, and global reach.

Our client is
a logistics and supply chain leader providing end-to-end solutions
designed for speed and precision.

With cutting-edge operations and customer-centric services, they streamline supply chains and support business growth across industries.

By joining their team, you gain exposure to global best practices, innovative systems, and the chance to make a lasting impact in a dynamic sector.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.

Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.

With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.

Emapta isn't just a company; it's a community that values the balance between work and life.

Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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