The System Engineer position focuses on providing level 2 support for global IT infrastructures and applications.
The person will be responsible for resolving incidents, creating operating procedures, collaborating with level 3 teams, and ensuring system availability.
Main responsibilities:
- Level 2 incident support and resolution for infrastructure, networks, security, web applications, telecommand, and platforms.
- Technical guidance and assistance to Incident Coordinators.
- Close collaboration and/or escalation to Level 3 teams (System Administrators, Networks, DevOps, Development Engineers).
- Creation and updating of SOPs.
- Participation in special projects and management of critical alerts.
Required profile:
- Experience in Linux/Unix, Windows Server, virtualization (VMWare, OpenStack).
- Knowledge of Python, bash scripting, and networks (TCP/IP, LAN, WAN).
- Intermediate English (spoken and written).
- More than 3 years in IT operations at a corporate/global level.
- Availability for rotating shifts (especially night shifts).
What we offer:
- Permanent contract
- Hybrid work type
- Prepaid Medical Care: Colmedica
We are an equal opportunities employer and welcome applications from all qualified candidates.
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