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Urgent! Linux Administrator Job Opening In WorkFromHome – Now Hiring Rippling



Job description

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success.

Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market.

We don’t just provide software.

We offer a proven CX framework backed by hands-on support.

And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences.

Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers.

Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We’re looking for an experienced Linux Administrator to join our Engineering team at Broadvoice.

You’ll be part of a mission-critical function responsible for monitoring, responding to alerts, and executing operational tasks that keep our global infrastructure running smoothly.

KEY RESPONSIBILITIES

  • Monitor infrastructure across 5 colocation datacenters, 4 client-premises sites, and 5 AWS regions.

  • Respond to alarms and internal tickets, escalating as needed.

  • Execute operational tasks using predefined playbooks and procedures.

  • Collaborate with Infrastructure and SRE teams to ensure system stability and performance.

  • Participate in an on-call rotation for after-hours and weekend coverage.

QUALIFICATIONS

  • Minimum 3 years of experience in a NOC environment.

  • Solid understanding of networking fundamentals (TCP/IP, routing, firewalls).

  • Experience with monitoring tools and incident response workflows.

  • Ability to follow structured operational procedures and escalate appropriately.

  • Experience with SIP and VoIP technologies.

  • Familiarity with cloud infrastructure (AWS preferred).

  • Exposure to automation and scripting (e.g., Bash, Python).

WHY BROADVOICE


Required Skill Profession

Soporte Técnico Y Administración



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