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Líder Operación Call Center Job Opening In Medellín – Now Hiring Domina Entrega Total S.A.S


Job description

Líder Operación Contac Center
Ubicación: Medellín - Antioquia.
Modalidad: 100% Presencial.
En Domina, llevamos más de 35 años acompañando la transformación de empresas en Colombia con soluciones logísticas, BPO y digitales.

Hoy queremos sumar a nuestro equipo a personas con compromiso, actitud y experiencia que quieran crecer con nosotros desde el rol de Líder Operación Call Center.

Tu misión será liderar, motivar y acompañar al equipo de asesores, asegurando una gestión eficiente mediante el seguimiento a indicadores y la coordinación de proceso.

Su propósito es impulsar el desarrollo de talento, garantizar experiencias de servicio excepcional y lograr el cumplimiento de metas que fortalezcan los resultados de la organización.

Perfil Que Buscamos

  • Residencia en Medellín o sus alrededores.

  • Técnico o Tecnólogo en áreas administrativas o afines.

  • Experiencia mínima 1 año como Líder de operación de contact center, especialmente en línea de servicio al cliente.

  • Manejo avanzado en Excel y herramientas ofimáticas.

  • Conocimiento en métricas de contac center.

  • Planeación y seguimiento de estrategias operativas.

  • Análisis de datos e interpretación de indicadores.

  • Habilidades blandas como comunicación asertiva, empatía, manejo de equipos, pensamiento estratégico, liderazgo, adaptabilidad y orientación a los resultados.

Lo Que Ofrecemos

  • Contrato directo con Domina, sin intermediarios.

  • Salario básico $ Auxilio de movilidad $ Auxilio de transporte + Prestaciones de Ley + bonificación
  • Horarios cómodos: lunes a viernes entre 8:00 a.m. a 6:00 p.m. Rotativos y los sábados 8:00 a.m. a 3:00 p.m.
  • Nada de jornadas nocturnas ni de madrugada.

  • Domingos y festivos libres para que disfrutes tu tiempo.

  • Oportunidades reales de crecimiento y desarrollo profesional.

Fomentamos una cultura de cuidado real, que promueve el equilibrio en la vida profesional, personal y familiar, donde cada persona se siente valorada y disfruta su trabajo.

Nuestro salario emocional incluye beneficios concretos que te permiten celebrar tus momentos especiales y compartir tiempo de calidad con tus seres queridos.

La inversión en tu bienestar es nuestra prioridad.

Únete a nuestro equipo de
Call Center
y
haz parte de esta gran Familia

Required Skill Profession

Other General


  • Job Details

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Unlock Your Líder Operación Potential: Insight & Career Growth Guide


Real-time Líder Operación Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Líder Operación in Medellín, Colombia, highlighting market share and opportunities for professionals in Líder Operación roles.

2502 Jobs in Colombia
2502
300 Jobs in Medellín
300
Download Líder Operación Jobs Trends in Medellín and Colombia

Are You Looking for Líder Operación Call Center Job?

Great news! is currently hiring and seeking a Líder Operación Call Center to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Domina Entrega Total S.A.S adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Líder Operación Call Center Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Líder Operación Call Center?

Key qualifications for Líder Operación Call Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Líder Operación Call Center?

To improve your chances of getting hired for Líder Operación Call Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Líder Operación Call Center Job Success

Domina Entrega Total S.A.S interview tips for Líder Operación Call Center

Here are some tips to help you prepare for and ace your Líder Operación Call Center job interview:

Before the Interview:

Research: Learn about the Domina Entrega Total S.A.S's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Líder Operación Call Center interview at Domina Entrega Total S.A.S, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Domina Entrega Total S.A.S's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Líder Operación Call Center Positions

Setting up job alerts for Líder Operación Call Center is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!