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Urgent! Líder Operación Call Center Job Opening In Medellín – Now Hiring Domina Entrega Total S.A.S

Líder Operación Call Center



Job description

Líder Operación Contac Center
Ubicación: Medellín - Antioquia.
Modalidad: 100% Presencial.
En Domina, llevamos más de 35 años acompañando la transformación de empresas en Colombia con soluciones logísticas, BPO y digitales.

Hoy queremos sumar a nuestro equipo a personas con compromiso, actitud y experiencia que quieran crecer con nosotros desde el rol de Líder Operación Call Center.

Tu misión será liderar, motivar y acompañar al equipo de asesores, asegurando una gestión eficiente mediante el seguimiento a indicadores y la coordinación de proceso.

Su propósito es impulsar el desarrollo de talento, garantizar experiencias de servicio excepcional y lograr el cumplimiento de metas que fortalezcan los resultados de la organización.

Perfil Que Buscamos

  • Residencia en Medellín o sus alrededores.

  • Técnico o Tecnólogo en áreas administrativas o afines.

  • Experiencia mínima 1 año como Líder de operación de contact center, especialmente en línea de servicio al cliente.

  • Manejo avanzado en Excel y herramientas ofimáticas.

  • Conocimiento en métricas de contac center.

  • Planeación y seguimiento de estrategias operativas.

  • Análisis de datos e interpretación de indicadores.

  • Habilidades blandas como comunicación asertiva, empatía, manejo de equipos, pensamiento estratégico, liderazgo, adaptabilidad y orientación a los resultados.

Lo Que Ofrecemos

  • Contrato directo con Domina, sin intermediarios.

  • Salario básico $ Auxilio de movilidad $ Auxilio de transporte + Prestaciones de Ley + bonificación
  • Horarios cómodos: lunes a viernes entre 8:00 a.m. a 6:00 p.m. Rotativos y los sábados 8:00 a.m. a 3:00 p.m.
  • Nada de jornadas nocturnas ni de madrugada.

  • Domingos y festivos libres para que disfrutes tu tiempo.

  • Oportunidades reales de crecimiento y desarrollo profesional.

Fomentamos una cultura de cuidado real, que promueve el equilibrio en la vida profesional, personal y familiar, donde cada persona se siente valorada y disfruta su trabajo.

Nuestro salario emocional incluye beneficios concretos que te permiten celebrar tus momentos especiales y compartir tiempo de calidad con tus seres queridos.

La inversión en tu bienestar es nuestra prioridad.

Únete a nuestro equipo de
Call Center
y
haz parte de esta gran Familia


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    Unlock Your Líder Operación Potential: Insight & Career Growth Guide


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