Overview
Base pay range: USD 700 to USD 1000 per month.
Our client, a personal injury law firm based in the U.S., is seeking a Legal Customer Service Representative to join their team.
The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction.
U.S. law firm experience is required.
Personal injury experience is a plus.
What you’ll be doing
- Handle inbound and outbound calls with professionalism and empathy.
- Assist clients by answering questions, scheduling appointments, and providing case status updates.
- Document client information accurately into the firm’s case management system.
- Support intake and legal teams with follow-ups and administrative tasks.
- Escalate urgent client matters to the appropriate team members.
- Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.
Who we are looking for
- 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
- Strong communication skills in English (both verbal and written).
- Ability to multitask and work efficiently in a fast-paced environment.
- Self-motivated with the ability to work independently.
- Proficient in Microsoft Office and quick to learn case management or CRM systems.
- Professional phone etiquette, empathy, and strong attention to detail.
Position details
- Position: Legal Customer Service Representative
- Remote Status: Fully Remote
- Preferred Location: Latin America
- Working Hours: 9 am - 6 pm EST
- Holidays: US Federal Holidays
- Salary: USD 700 to USD 1000 per month
- Internal Job ID: 0847
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