Overview
Legal Customer Service Representative - 0817 - Colombia
This range is provided by Bionic Talent.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range information is provided by the client.
The firm focuses on personal injury cases and delivers professional, responsive client support.
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy.
- Assist clients by answering questions, scheduling appointments, and providing case status updates.
- Document client information accurately into the firm’s case management system.
- Support intake and legal teams with follow-ups and administrative tasks.
- Escalate urgent client matters to the appropriate team members.
- Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.
Qualifications
- 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
- Strong communication skills in English (both verbal and written).
- Ability to multitask and work efficiently in a fast-paced environment.
- Self-motivated with the ability to work independently.
- Proficient in Microsoft Office and quick to learn case management or CRM systems.
- Professional phone etiquette, empathy, and strong attention to detail.
Position Details
Position: Legal Customer Service Representative
Remote Status: Fully Remote
Preferred Location: Latin America
Working Hours: 9 am - 6 pm EST
Holidays: US Federal Holidays
Salary: USD 700 to USD 1000 per month
Internal Job ID: 0817
Additional Job Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
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