Lead Operational Intelligence Developer

Job description

EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our customers, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Lead Operational Intelligence Developer

We are looking for a highly experienced and dynamic Lead Operational Intelligence Developer to join our team.

In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across GCP and Elastic Cloud.

You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers.

This position also involves participating in an on-call rotation to oversee platform health and functionality.

Responsibilities

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
• Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code (IaC) tools like Terraform and Ansible, while mentoring team members on best practices
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
• Advanced proficiency in Infrastructure-as-Code (IaC) tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
• Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to have

• Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
• Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
• Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
• Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Engineering, and Business Development

Industries

• Software Development, IT Services and IT Consulting, and Venture Capital and Private Equity Principals

Required Skill Profession

Inteligencia Empresarial Y Análisis