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Urgent! LCL Subject Matter Expert Job Opening In Bogotá – Now Hiring Maersk

LCL Subject Matter Expert



Job description

Ubicación: Bogotá o Panamá
 

Resumen del cargo:

En Maersk buscamos un/a LCL Subject Matter Expert (SME) para liderar la estandarización, mejora continua y digitalización de procesos LCL (Less than Container Load).

Esta persona será el referente local en procesos clave, promoviendo las mejores prácticas, entrenando a usuarios y colaborando con equipos globales para asegurar una ejecución eficiente y alineada con la estrategia de la compañía.

Responsabilidades generales:

  • Implementar y promover mejores prácticas en actividades LCL.

  • Participar activamente en todas las fases del ciclo de vida del desarrollo de software.

  • Colaborar con la comunidad de LCL SME a nivel regional y global.

  • Responsabilidades específicas:

  • Analizar y mejorar procesos funcionales para eliminar actividades sin valor agregado.

  • Capacitar a equipos comerciales y de producto en aplicaciones y procesos LCL.

  • Resolver solicitudes urgentes no estándar manteniendo la integridad de los procedimientos.

  • Definir requerimientos de negocio y validar soluciones técnicas.

  • Crear y actualizar manuales de usuario, guías de entrenamiento y especificaciones del sistema.

  • Entrenar y apoyar a superusuarios locales en procesos, aplicaciones y procedimientos.

  • Actuar como enlace local con los FPOs en iniciativas de automatización y digitalización.

  • Promover la calidad de datos y cumplimiento de procesos.

  • Participar en pruebas UAT y representar la voz del área y clientes.

  • Apoyar la gestión de continuidad del negocio.

  • Indicadores clave de desempeño (KPIs):

  • Recomendaciones y soporte continuo a soluciones y procesos LCL globales.

  • Relaciones efectivas con stakeholders internos y externos.

  • Participación activa en múltiples grupos de trabajo.

  • Monitoreo de KPIs operacionales y soporte en acciones correctivas.

  • Responsabilidades clave:

  • Ejecución local de procesos.

  • Estandarización de procesos.

  • Soporte de primera línea a superusuarios.

  • Desarrollo de capacidades en plataformas y procesos..

  • Perfil del candidato/a:

  • Mínimo 3 años de experiencia en negocios LCL (importación y exportación).

  • Inglés intermedio-avanzado (escrito, hablado y comprensión).

  • Conocimiento en metodologías de mejora de procesos (Lean Six Sigma, gestión de proyectos).

  • Habilidades de liderazgo, comunicación, orientación al detalle y autogestión.

  • Capacidad de gestión del cambio y mejora continua.

  • Habilidades para resolver problemas y proponer soluciones creativas.

  • Experiencia en aplicaciones como BlueJay, SAP, CargoWise.

  • Capacidad para crear y seguir documentos como IOPs/QRGs.

  • Mentalidad de mejora continua y sentido de urgencia.

  • Enfoque en resultados y capacidad de influenciar a través de equipos multidisciplinarios.

  • #LI-EM1

    #LI-Hybrid

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

    Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

    We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process.

    If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing <.


    Required Skill Profession

    Computer Occupations



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      Unlock Your LCL Subject Potential: Insight & Career Growth Guide


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