Law Firm Intake Specialist

Are you a bilingual professional passionate about providing outstanding client service and helping those in need?

RP Defense Law is looking for a dedicated Legal Intake Specialist to join our team.

This remote position is essential in ensuring that clients receive the best possible initial experience.

The ideal candidate will have a strong customer service background, be fluent in English and Spanish, and be skilled at screening and assessing potential client calls.

Compensation:

$1,000 USD monthly

Responsibilities:

• Answer incoming calls with professionalism and empathy, ensuring a positive first impression of the firm.
  
  
• Screen calls to determine if the caller fits the client's criteria and direct them accordingly.
  
  
• Collect and record detailed client information and maintain accurate records in our CRM system.
  
  
• Respond promptly to client inquiries and provide clear information about our services and intake process.
  
  
• Schedule consultations and follow up on potential leads to encourage conversion into clients.
  
  
• Collaborate with the legal team and client engagement director to provide seamless client handovers.
  
  
• Adhere to company guidelines, ensuring all client interactions maintain a high level of confidentiality and compliance.
  
  
• Perform administrative tasks related to client intake as needed.
  
  

Qualifications:

• Proficiency with Microsoft Office products, especially Microsoft Excel
• Strong computer and data entry skills
• CRM and case management software experience a plus

• Strong ability to communicate eloquently and empathetically a must

• Bilingual in English and Spanish with strong verbal and written communication skills.
  
  

• Experience in customer service, client intake, or similar client-facing roles.
  
  
• Ability to handle high-stress situations with empathy and patience.
  
  
• Proficiency with CRM systems and other digital tools used for client management.
  
  
• Strong attention to detail and ability to maintain accuracy while handling a high volume of calls.
  
  
• Excellent time management skills and the ability to work independently in a remote environment.
  
  
• Prior experience in a legal setting or knowledge of legal terminology is a plus.
  
  
• This is a remote job outside the United States.
  
  

About Company

We are a boutique criminal defense firm that stands for the accused—unapologetically and without hesitation.

We fight hard, win with integrity, and never fold under pressure.

Our firm is built on three pillars: Excellence.

Discipline.

Ownership.

We don't just handle cases—we change storylines and protect futures.

If you believe in the power of preparation, precision, and persuasion, and you thrive in an environment that rewards high performance and independence, you will love it here.

We invest heavily in professional growth, mentorship, and systems training.

Every member of our team is trained to think, lead, and act like an owner.

Mediocrity doesn't survive here—excellence does.