Latam QA Delivery Manager

Job description

The ideal candidate provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions.

As a QA Manager & Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs.

This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands.

You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary QA point of contact for client stakeholders across onshore, nearshore, and offshore teams.
  
  
• Build trusted client relationships through proactive communication and effective delivery.
  
  
• Align QA priorities with client leadership and escalate risks proactively.
  
  
• Define and implement comprehensive test strategies, plans, and automation frameworks for Web, API, and Mobile platforms.
  
  
• Ensure QA involvement in early stages of story grooming and sprint planning.
  
  
• Oversee all QA activities including functional, regression, performance, and smoke testing.
  
  
• Manage scope creep and coordinate with clients to defer untestable items.
  
  

Automation & Technology Leadership

• Architect and drive adoption of enterprise-level automation frameworks and tools (e.g., Mabl, Playwright, Appium).
  
  
• Integrate automated testing into CI/CD pipelines and promote AI-driven testing solutions.
  
  
• Collaborate with DevOps and Data teams to stabilize test environments.
  
  

Team Leadership & Coaching

• Lead and mentor QA teams across multiple projects and geographies.
  
  
• Conduct daily QA stand-ups and retrospectives to ensure alignment and resolve issues.
  
  
• Promote accountability, ownership, and continuous improvement within the team.
  
  

Process Optimization & Best Practices

• Implement QA best practices including test case reusability, regression planning, and defect management.
  
  
• Establish and monitor QA metrics to measure effectiveness and drive improvements.
  
  
• Conduct regular QA health checks to assess morale, delivery quality, and team capacity.
  
  

Documentation & Reporting

• Ensure test cases are detailed, reusable, and aligned with client expectations.
  
  
• Provide accurate QA estimates and maintain clear communication channels with stakeholders.
  
  

Qualifications

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
  
  
• 10–15+ years of experience in software QA, with at least 5 years in leadership roles.
  
  
• Proven experience managing distributed QA teams (30+ members) in high-pressure environments.
  
  

Technical Skills

• Full-stack QA expertise in Web, API, and Mobile automation testing.
  
  
• Strong hands-on experience with tools such as Mabl, Playwright, Appium, Selenium, Cypress, and Cucumber.
  
  
• Proficiency in Java, SQL, OOP, and design patterns.
  
  
• Experience with CI/CD tools (e.g., Jenkins, Azure DevOps), Git/Bitbucket, and cloud-based test environments (e.g., AWS).
  
  

Soft Skills

• Excellent verbal and written communication skills (English).
  
  
• Strong stakeholder management, conflict resolution, and interpersonal skills.
  
  
• Analytical mindset with strong problem-solving abilities.
  
  

Perficient full-time employees receive complete and competitive benefits.

We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays.

In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities.

Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy.

We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business.

With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people.

You will experience a unique and collaborative culture that values every voice.

Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with.

We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc.

proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Perficient, Inc.

complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Perficient, Inc.

expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans.

Improper interference with the ability of Perficient, Inc.

employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.

Management retains the discretion to add or change the duties of the position at any time.

About Us

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands.

You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Job Info

• Job Identification
• Job Category Platforms & Technology
• Posting Date 09/09/2025, 08:10 PM
• Job Schedule Full time

Required Skill Profession

Servicios Profesionales/consultoría