LATAM Employee Relations & Labor Relations Manager

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.

That’s why we need smart, committed people to join us.

Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions?

If so, let's start the conversation.

**Job Title:** LATAM Employee Relations & Labor Relations Manager

**Location** **:** Colombia & Mexico

**Work Mode:** Hybrid

**Reports To:** NAM & LATAM Lead - Global Employee Relations, Labor Relations & HR Generalists

**Employment Type:** Full Time

**Position Overview:**

Provide Employee and Labor Relations Leadership for all business lines in Latin America.

Maintain effective relationships with business partners in order to drive business results through dynamic and positive employee and labor relations strategies.

Ensure consistent practices and decision making in employee and labor relations in order to mitigate risk and promote a strong, ethical and motivating environment.

**Responsibilities:**

+ Provide employee relations leadership by ensuring compliance to company policies and practices; respond to field inquiries and direct resources that can assist or accelerate issue resolution.

+ May conducts complex investigations and mitigates risk by ensuring compliance with government entities/programs

+ Conduct formal (ERL class series, Performance Management) and informal (change management, conducting difficult conversations) training for front line leaders (S).

Serve as advocate and advisor for front line supervisors and managers.

+ Ensure the team is working within the defined service delivery model using tools and frameworks as prescribed.

Monitors case volume, SLAs, and CSAT results.

Coaching and guidance as needed.

+ Serves as M&A ER Workstream lead for ER and LR

+ Functions as a liaison with HRBP’s and COE’s to assist in driving company programs and policies that advance organizational and employee growth.

+ Ensures ER and LR teams work in partnership to understand 'hot spots' that could lead to union organizing

**The Ideal Candidate…**

+ College Degree

+ Demonstrates a minimum of 5-8 years of Labor and Employee Relations experience.

+ Possesses broad knowledge of all internal HR programs and services.

+ Ability to understand and interpret government rules/regulations and laws

+ Ability to communicate and present effectively to all levels of the organization, in particular front line leadership

+ Has a strong sense of urgency in both solving problems and defining problem solutions to mitigate future risk and issue recurrence.

+ Proven skills in Google Suite

+ **Business Expertise:** Possesses basic understanding of the business unitss

+ **Leadership:** Trusted advisor and advocate.

Provides strong direction when resolving issues.

Delivers consistent programs and responses to improve upon the effectiveness of the Latin American business

+ **Problem Solving:** Thinks at all levels (exempt and non-exempt) when resolving issues; provide consistent, realistic and empathetic communication that is understood and acknowledged by business leaders and hourly staff.

Partners in a consistent and positive manner with HRBPs and Centers of Excellence to ensure issue resolution and proper role clarity in delivering programs to employees.

+ **Nature of Impact:** Impacts overall organizational effectiveness via leadership actions and decisions

+ **Area of Impact:** Impacts both business unit and HR function through influence and program management.

Must be seen as an SME in employee and labor relations.

+ **Interpersonal Skills:** Ability to seen as a trusted advisor and subject matter expert by building relationships with leaders and instilling confidence with the shared services support model

+ Proficient in both English and Spanish

**What We Offer**

+ Ability to work remote

+ Competitive compensation and benefits package

+ Total Rewards to support your career and wellbeing

+ Professional development and growth opportunities

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.

We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.

See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity.

We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0093429

Required Skill Profession

Other General