LATAM Customer Support Intern January 2026

Job description

Role Summary
As part of the Latin America (LATAM) team, you will learn fast, help customers grow, and collaborate with talented people who love coming to work every day.

In this internship, you will be responsible for working directly with HubSpot customers across all product lines via our webticket channel.

You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot.

You'll get to know how a SaaS company provides support to markets such as North America, Latin America, Europe, and Asia by working on cross-functional projects that will have a true impact on our day-to-day operation, and is overall a great opportunity to take the first steps in your career in tech at a place like HubSpot.

What You'll Do
As a LATAM Customer Support intern, you will participate in responsibilities and tasks such as:

• Communicate with customers via e-mail to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
  
  
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
  
  
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind to grow their businesses better and also communicate effectively with your team,
• Partnering with our different Support stakeholders and assisting with tasks and projects directly impacting our team.
  
  
• Support internal tasks and projects for your team including but not limited to reporting, business review presentations, documenting playbooks, creating enablement materials, and internal communications
• Gain exposure to live customer support channels, with the opportunity to engage in real-time interactions before the end of your internship.
  
  

What You'll Bring
Required Qualifications

• Are enrolled at a Colombian-based university and able to commit to a full-time, 40-hour/week internship for either 6 months or 12 months
• Based in Bogotá, Colombia, or able to work remotely within Colombia for the duration of the internship
• Must be fluent in English and Spanish
• Eager to learn software autonomously, in groups, and from others
• Detail-oriented and customer-centric.
  
  
• Able to manage multiple priorities while maintaining attention to detail.
  
  
• Able to communicate with a variety of audiences and teams
• Always curious, willing to adapt quickly, and with a growth mindset
• Motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Working in a dynamic and collaborative environment and are comfortable with change, and ambiguity, working autonomously, and using good judgment to make decisions that solve for the customer and the team.
  
  
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture

Where You'll Work

• Location: Bogotá, Colombia (Remote eligible within Colombia)
• Work type: Onsite, Hybrid, or Remote
• Travel: Required for key intern events and team offsites

Application Requirements

• Resume/CV must be submitted in English
• Cover letters are not required
• Submit applications by October 14th, 2025, at 5:00pm Bogotá time

We know the
confidence gap
and
impostor syndrome
can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.


If you need accommodations or assistance due to a disability, please reach out to us using this form.


At HubSpot, we value both flexibility and connection.

Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding.

If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.

We are committed to supporting candidates who may need alternative arrangements
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India *
Applicants:
link to HubSpot India's equal opportunity policy here.*
About HubSpot**
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service.

HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline.

Our employees around the globe move fast, stay customer-obsessed, and win together.

Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART.

These commitments shape how we work, lead, and grow.

We're building a company where people can do their best work.

We focus on brilliant work, not badge swipes.

By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress.

And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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Required Skill Profession

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