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Urgent! L2 Support Engineer (Portuguese-English) Job Opening In Bucaramanga – Now Hiring Endava

L2 Support Engineer (Portuguese English)



Job description

Application ManagementBogota+1 more

What's this role about?

  • Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
  • Perform requirements analysis.
  • Document and communicate the results of your efforts.
  • Work closely with clients, technicians, and managerial staff.
  • Ensure solutions meet business needs and requirements.
  • Perform user acceptance testing.
  • What skills and experience do you need?

  • Experience working with customers.
  • Experience with SQL or MS Excel for data processing or reporting.
  • High knowledge of English and Portuguese languages (> 70% Level).
  • Knowledge in Database Administration SQL.
  • Knowledge in MS Dynamics is a plus.
  • Capable of identifying trends and using statistics to interpret data.
  • Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
  • Basic understanding of how the Internet works (Servers, Packages, IPs, Clients, .
  • Curiosity and business acumen.
  • Self-starter and driven.
  • Very good analytical thinking focused on details.
  • Organized, methodical, and structured approach to work with attention to details.
  • Strong written and verbal communication skills.
  • What's in it for you?

    Desirable skills

  • Windows or Linux administration.
  • MS Dynamics.
  • Previous experience in analyst positions.
  • Some technical skills and understanding of the software development lifecycle.
  • Understanding of developing languages such as VBA, C++, Python, Java.
  • Design/architect skills: Ability to define and design CM standards for the technology.
  • Experience of working with IT customer service, support operation, and project management.
  • Knowledge of SLA structure.

  • Required Skill Profession

    Computer Occupations



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      Unlock Your L2 Support Potential: Insight & Career Growth Guide


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    • Are You Looking for L2 Support Engineer (Portuguese English) Job?

      Great news! is currently hiring and seeking a L2 Support Engineer (Portuguese English) to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Endava adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
    • What Is the Average Salary Range for L2 Support Engineer (Portuguese English) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Bucaramanga. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for L2 Support Engineer (Portuguese English) Job Success
      Endava interview tips for L2 Support Engineer (Portuguese English)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Endava's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your L2 Support Engineer (Portuguese English) interview at Endava, research the company, understand the job requirements, and practice common interview questions.

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