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Urgent! KAM (Mantener cuentas activas) Job Opening In Bogotá – Now Hiring Docplanner

KAM (Mantener cuentas activas)



Job description

Descripción del empleo

El KAM Expansion será responsable de gestionar y maximizar las relaciones con los médicos y especialistas VIP que adquieren productos de expansión.

Su objetivo principal será asegurar la adopción, optimización y renovación de estos productos, incrementando así el revenue y la satisfacción del cliente.

Actuará como un consultor estratégico para guiar a los clientes en el uso de las herramientas y productos, asegurando que alcancen los resultados esperados.

Funciones:

  • Administración de cuentas clave: Gestionar de manera integral las relaciones con especialistas VIP, asegurando una experiencia personalizada y de alto valor.
  • Gestión integral de la retención, fidelización y fortalecimiento de la relación con los clientes
  • Adopción de productos: Acompañar a los clientes en la implementación y uso efectivo de las herramientas adquiridas, maximizando su rendimiento.
  • Optimización del perfil del cliente: Ofrecer asesoramiento y soporte para mejorar la visibilidad y desempeño del perfil de cada especialista.
  • Gestión base de datos: Realizar un seguimiento preciso de cada cuenta a través de herramientas CRM, monitorear el rendimiento de los clientes, documentando oportunidades y riesgos, mantener actualizada la información de contacto y preferencias de cada cliente VIP
  • Requisitos

  • Mínimo 2 años de experiencia en la gestión de cuentas clave, idealmente en empresas SaaS o tecnología o agencias de publicidad.
  • Conocimiento en CRM 
  • Experiencia en retención, fidelización y fortalecimiento de la relación con los clientes
  • Información adicional

  • Tipo de contrato a termino indefinido
  • Horario de lunes a viernes
  • Comisiones sujeta a resultados
  • Trabajo en modalidad híbrida.

    Oficinas en Bogotá.
  • Día de cumpleaños compensatorio
  • Bonos de alimentación People Pass
  • Medicina pre-pagada 

  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your KAM Mantener Potential: Insight & Career Growth Guide


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      • 5. Accountability
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      • 7. Obeying Colombia laws and regulations
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      Docplanner interview tips for KAM (Mantener cuentas activas)

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