Position Summary: We are looking for a Junior Support Engineer to provide first-line technical assistance to our clients.
You will work closely with the Solutions and Engineering teams to resolve client inquiries, troubleshoot technical issues, and ensure a smooth customer experience.
This role is ideal for someone early in their career who is eager to grow their technical skills in a fast-paced fintech/startup environment.
Troubleshoot common issues related to product setup, APIs, and integrations.
Document solutions and contribute to our internal/external knowledge base.
Escalate complex issues to senior engineers with clear context and reproduction steps.
Collaborate with Support, Product, and Engineering to improve the customer experience.
Back-End Proficiency – Node.js, Python, Java, or .NET with API development experience.
Basic understanding of APIs, web applications, and troubleshooting methods.
Database Knowledge – SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis).
Problem-Solving & Analytical Skills – Ability to design scalable and efficient solutions.
Collaboration & Communication – Works effectively with cross-functional teams.
Adaptability & Ownership – Flexible, proactive, and takes accountability for deliverables.
Strong communication skills (written and verbal) with a customer-first mindset.
Ability to learn quickly and follow technical playbooks/runbooks.
Team-oriented, detail-focused, and proactive in problem-solving.
Familiarity with tools such as Postman, Jira, or Zendesk (Preferred) Exposure to SQL, scripting, or log analysis (Preferred) Education and Experience: 1–2 years of experience in technical support, customer support, or IT.
Degree in Software Engineering, Bachelor's in Computer Science or Information Technology, Coding bootcamps, or online certifications.
On-site job based in Bogota.
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