Junior+ Application Support Technician

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia.

We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors.

Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth.

Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

We are now looking for a dedicated Application Support Technician who plays a crucial role in maintaining the stability, performance, and usability of enterprise applications at Lean Tech.

This position involves providing second-line support to efficiently resolve incidents and service requests efficiently, ensuring the optimal performance and availability of applications

Position Title: Junior+ Application Support Technician

Location: Hybrid - Cartagena

What you will be doing:

The Junior+ Application Support Technician will collaborate with development and infrastructure teams.

The technician addresses complex technical issues and contributes to application enhancements.

The role also involves maintaining documentation, implementing application deployments and upgrades, and utilizing SQL and KQL for data analysis and troubleshooting.

Working with cutting-edge technologies such as C#, .NET, and Python, this position supports application optimization while seamlessly integrating applications through REST APIs. The Application Support Technician contributes significantly to the IT team, helping drive the overall success of technical support within the organization.

Your responsibilities include:

• Provide second-line support for enterprise applications, efficiently resolving incidents and service requests to enhance user satisfaction.
  
  
• Monitor and analyze application performance and availability using SQL and KQL on the Azure platform, escalating issues as necessary to ensure reliability.
  
  
• Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical issues, leveraging your working knowledge of C#, .NET, and Python.
  
  
• Maintain and update comprehensive application documentation, including detailed support procedures and knowledge base articles, to support operational efficiency.
  
  
• Assist with application deployments, upgrades, and patching, ensuring seamless integration and minimal disruption to services.
  
  
• Utilize REST APIs to facilitate application integration and automate workflows, improving process efficiency.
  
  
• Apply foundational data structure knowledge to optimize application performance, supporting development and operational efforts

Requirements & Qualifications

To excel in this role, you should possess:

• Strong understanding of applications and how they work in relation to business processes
• Strong analytical, organizational, and problem-solving skills.
  
  
• Excellent communication and interpersonal abilities.
  
  
• Ability to work independently and collaboratively in a team environment.
  
  
• Eagerness to learn and grow in a technical role

Nice to have

• Strong understanding of REST API architecture and experience with tools like Postman.
  
  
• Proficiency in SQL and KQL for querying databases and telemetry data.
  
  
• Solid grasp of data structure fundamentals and their application in real-world scenarios.
  
  
• Working knowledge of C#, .NET, and Python.
  
  
• Experience with ITSM tools (e.g., Managed Engine or Confluence).
  
  
• Familiarity with cloud platforms such as Microsoft Azure or AWS.
  
  
• Knowledge of scripting and automation tools.
  
  

Why you will love Lean Tech:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career paths and mentorship programs that will lead to new levels.
  
  

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization.

Your skills will be honed, and your contributions will be vital to our continued success.

Lean Tech is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.