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Urgent! Jr. Service Desk Analyst (Nightshift) Job Opening In Barranquilla – Now Hiring Auxis
Jr. Service Desk Analyst (Nightshift)
Location CO-Barranquilla Posted Date 3 hours ago(1/16/2024 1:08 PM) Job ID 2024-3086 # Positions 1 Category ITO
Job Summary
The Junior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service.
In this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts.
Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests.
When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams.
Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.
Responsibilities
Additional responsibilities include:
Skills and Experience
Experience:
Education:
Language Skills:
About Auxis
Auxis prioritizes employee growth and development to help you advance your career.
Auxis’ culture empowers you to be your best in the interest of a common team goal.
We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
Benefits
Health benefits including medical, vision, and dental.
Asociacion Solidarista
Training and development programs
Employee recognition program
Paid time off and family-paid leave
Paid day off for your birthday!
Options
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Unlock Your Jr Service Potential: Insight & Career Growth Guide
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Great news! Auxis is currently hiring and seeking a Jr. Service Desk Analyst (Nightshift) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Jr. Service Desk Analyst (Nightshift) Jobs Barranquilla.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Auxis adheres to the cultural norms as outlined by Expertini.
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