Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: JR Operations Supervisor Call Center.
Colombia Jobs Expertini

Urgent! JR Operations Supervisor- Call Center Job Opening In Medellín – Now Hiring Solvo Global

JR Operations Supervisor Call Center



Job description

JR Operations Supervisor

Location: Medellín

Workday: Full Time (44 hours/week)

English Level Required: 9.0 – 10.0

Education: Bachelor's Degree

Job Description

The Solvo Supervisor is responsible for overseeing and managing a team of customer service representatives or other BPO professionals to ensure exceptional service delivery and achieve performance targets.

This role requires providing leadership, guidance, and support to drive productivity, quality, and client satisfaction.

Key Responsibilities

Team Leadership

Provide strong leadership and mentorship to a team of agents, fostering a positive and motivated work environment.

Set clear performance expectations, monitor results, and provide regular feedback and coaching.

Address performance and absenteeism issues promptly and constructively.

Conduct initial and ongoing training to ensure team members have the skills and knowledge to succeed.

Resolve conflicts effectively and promote a culture of teamwork and collaboration.

Operational Management

Ensure the team meets or exceeds KPIs and SLAs.

Monitor workflow and resource allocation to optimize productivity.

Identify process improvements and implement best practices.

Maintain quality assurance processes and compliance with client requirements.

Conduct regular quality evaluations and provide feedback.

Generate and analyze performance reports to identify trends and opportunities for growth.

Client Relationship

Act as the primary point of contact for client communication and escalations.

Build and maintain strong client relationships, ensuring expectations are met or exceeded.

Compliance & Security

Ensure adherence to compliance and security protocols, including data protection regulations.

Maintain confidentiality and integrity in handling sensitive information.

Skills & Qualifications

Hard Skills:

Project Management – Planning, organizing, and overseeing projects to meet deadlines.

Data Analysis & Reporting – Proficiency with Excel, Google Sheets, or specialized tools.

Industry Knowledge – Understanding technical aspects of the field (e.g., healthcare, logistics, customer service).

Budgeting & Resource Allocation – Efficient management of time, personnel, and finances.

HR & Compliance Knowledge – Familiarity with labor laws, company policies, and procedures.

Technology Proficiency – Experience with scheduling tools, CRM systems, ERP platforms.

Training & Onboarding – Designing and delivering effective training programs.

Soft Skills:

Leadership & Teamwork

Effective Communication

Attention to Detail

Adaptability

Time Management


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your JR Operations Potential: Insight & Career Growth Guide


  • Real-time JR Operations Jobs Trends in Medellín, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for JR Operations in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7463 jobs in Colombia and 114 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in JR Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for JR Operations Supervisor Call Center Job?

    Great news! is currently hiring and seeking a JR Operations Supervisor Call Center to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Solvo Global adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for JR Operations Supervisor Call Center Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for JR Operations Supervisor Call Center?

    Key qualifications for JR Operations Supervisor Call Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for JR Operations Supervisor Call Center?

    To improve your chances of getting hired for JR Operations Supervisor Call Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for JR Operations Supervisor Call Center Job Success
    Solvo Global interview tips for JR Operations Supervisor  Call Center

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Solvo Global's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your JR Operations Supervisor Call Center interview at Solvo Global, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Solvo Global's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for JR Operations Supervisor Call Center Positions

    Setting up job alerts for JR Operations Supervisor Call Center is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!