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Urgent! JR Operations Supervisor- Call Center Job Opening In Medellín – Now Hiring Solvo Global
JR Operations Supervisor
Location: Medellín
Workday: Full Time (44 hours/week)
English Level Required: 9.0 – 10.0
Education: Bachelor's Degree
Job Description
The Solvo Supervisor is responsible for overseeing and managing a team of customer service representatives or other BPO professionals to ensure exceptional service delivery and achieve performance targets.
This role requires providing leadership, guidance, and support to drive productivity, quality, and client satisfaction.
Key Responsibilities
Team Leadership
Provide strong leadership and mentorship to a team of agents, fostering a positive and motivated work environment.
Set clear performance expectations, monitor results, and provide regular feedback and coaching.
Address performance and absenteeism issues promptly and constructively.
Conduct initial and ongoing training to ensure team members have the skills and knowledge to succeed.
Resolve conflicts effectively and promote a culture of teamwork and collaboration.
Operational Management
Ensure the team meets or exceeds KPIs and SLAs.
Monitor workflow and resource allocation to optimize productivity.
Identify process improvements and implement best practices.
Maintain quality assurance processes and compliance with client requirements.
Conduct regular quality evaluations and provide feedback.
Generate and analyze performance reports to identify trends and opportunities for growth.
Client Relationship
Act as the primary point of contact for client communication and escalations.
Build and maintain strong client relationships, ensuring expectations are met or exceeded.
Compliance & Security
Ensure adherence to compliance and security protocols, including data protection regulations.
Maintain confidentiality and integrity in handling sensitive information.
Skills & Qualifications
Hard Skills:
Project Management – Planning, organizing, and overseeing projects to meet deadlines.
Data Analysis & Reporting – Proficiency with Excel, Google Sheets, or specialized tools.
Industry Knowledge – Understanding technical aspects of the field (e.g., healthcare, logistics, customer service).
Budgeting & Resource Allocation – Efficient management of time, personnel, and finances.
HR & Compliance Knowledge – Familiarity with labor laws, company policies, and procedures.
Technology Proficiency – Experience with scheduling tools, CRM systems, ERP platforms.
Training & Onboarding – Designing and delivering effective training programs.
Soft Skills:
Leadership & Teamwork
Effective Communication
Attention to Detail
Adaptability
Time Management
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Unlock Your JR Operations Potential: Insight & Career Growth Guide
Real-time JR Operations Jobs Trends in Medellín, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for JR Operations in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7463 jobs in Colombia and 114 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in JR Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Solvo Global is currently hiring and seeking a JR Operations Supervisor Call Center to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: JR Operations Supervisor Call Center Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Solvo Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a JR Operations Supervisor Call Center Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for JR Operations Supervisor Call Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your JR Operations Supervisor Call Center interview at Solvo Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Solvo Global's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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