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Urgent! Jira Administrator, Systems & Delivery Job Opening In WorkFromHome – Now Hiring Robots & Pencils

Jira Administrator, Systems & Delivery



Job description

Jira Administrator, Systems & Delivery

Location: Bogota, Colombia (Remote friendly)

Robots & Pencils is seeking a Jira Administrator to help stabilize, streamline, and scale an enterprise Atlassian ecosystem supporting over 45,000 users across 900 Jira and Confluence instances.

This role blends technical administration, process design, and backlog remediation, driving both immediate impact and long-term sustainability.

Key Responsibilities

  • Manage day-to-day Jira Software, Jira Service Management, and Confluence operations across large, distributed environments.

  • Streamline project creation, configuration, and integration processes to reduce current setup times (45–90 minutes per project).

  • Maintain and evolve Confluence spaces, templates, and governance models for better documentation and collaboration.

  • Resolve customer support backlog and operational tickets, prioritizing requests delayed by 2–6 months.

Process Design & Automation

  • Translate organizational workflows into efficient, automated Jira processes.

  • Identify and implement automation opportunities to reduce manual overhead.

  • Collaborate with delivery leads, project managers, and engineers to enhance backlog management and reporting practices.

  • Build dashboards and analytics for operational visibility and improved decision-making.

Governance & Data Integrity

  • Establish and enforce standards for permissions, roles, issue types, and workflows across 900+ instances.

  • Conduct regular system audits to ensure data quality, security compliance, and configuration consistency.

  • Partner with IT and security teams to align Atlassian practices with enterprise governance and privacy policies.

Collaboration & Knowledge Sharing

  • Serve as a trusted advisor for Jira and Confluence strategy, guidance, and platform improvements.

  • Cross-train with the Senior Administrator to build operational resilience and knowledge continuity.

Required Skills & Qualifications

  • 2–4 years of experience administering Jira Software and Confluence in enterprise-scale environments.

  • Solid understanding of workflows, schemes, permissions, and automation configuration.

  • Experience supporting Agile and ITSM practices (Scrum, Kanban, service management).

  • Strong documentation, communication, and problem-solving skills.

Nice to Have

  • Atlassian Certified Jira Administrator or equivalent credentials.

  • Experience with ScriptRunner, Automation for Jira, or REST API scripting.

Personal Competencies

  • Builder Mindset – You don’t just maintain systems; you create scalable, future-ready solutions.

  • Operational Craft – You bring structure, efficiency, and automation to every process.

  • Collaboration – You partner with teams to co-design sustainable, effective tooling ecosystems.

Why Join Robots & Pencils?

At Robots & Pencils, we design and deliver systems that enable innovation at scale.

As a Jira Administrator, you’ll be instrumental in transforming a complex, multi-instance Atlassian ecosystem into a streamlined foundation for enterprise delivery.

You’ll help teams ship smarter, faster, and more transparently, while shaping tooling strategy at the intersection of design, engineering, and AI-powered collaboration.

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Required Skill Profession

Soporte Técnico Y Administración



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