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Colombia Jobs Expertini

Jefe de Operaciones Call Center Job Opening In Bogota – Now Hiring Serfyneg Bpo


Job description

Salario

• Base mensual: COP $3.500.000

• Variable por indicadores: hasta COP $800.000 mensuales

• Ingreso total posible: COP $4.300.000





Responsabilidades

• Liderar la operación de campañas de ventas, cobranza y servicio al cliente en canales telefónicos y digitales (WhatsApp, correo, chat).

• Dirigir, motivar y supervisar a coordinadores y agentes del call center.

• Establecer, monitorear y garantizar el cumplimiento de KPIs: nivel de servicio, abandono, AHT, conversión, recuperación de cartera, calidad, entre otros.

• Elaborar reportes operativos (diarios, semanales y mensuales) para la gerencia.

• Planificar turnos y dimensionar personal para cumplir con SLA y metas.

• Implementar planes de mejora continua para optimizar procesos, productividad y satisfacción del cliente.

• Asegurar el cumplimiento de estándares de calidad y objetivos de las campañas.





Requisitos

• Profesional en Administración de Empresas, Ingeniería Industrial, Mercadeo, Comunicación Social, Economía o afines.

• Mínimo 3 años de experiencia en roles de liderazgo en call center / BPO.

• Experiencia liderando equipos de coordinadores y agentes.

• Manejo de herramientas de CRM, Excel intermedio/avanzado y análisis de datos.

• Conocimiento en gestión de campañas multicanal (ventas, cobranza, servicio).

• Habilidades de liderazgo, análisis, gestión del tiempo, orientación a resultados y adaptación al cambio.







Beneficios

• Contrato directo con Serfyneg BPO.

• Todas las prestaciones de ley.

• Variable por desempeño (hasta $800.000 adicionales).

• Capacitación continua.

• Oportunidades de crecimiento profesional.

• Modalidad híbrida que facilita flexibilidad y equilibrio laboral.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Jefe de Operaciones Call Center Job?

Great news! is currently hiring and seeking a Jefe de Operaciones Call Center to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Serfyneg Bpo adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Jefe de Operaciones Call Center Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogota. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Jefe de Operaciones Call Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Jefe de Operaciones Call Center Job Success

Serfyneg Bpo interview tips for Jefe de Operaciones Call Center

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Before the Interview:

Research: Learn about the Serfyneg Bpo's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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