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Urgent! Jefe de Operaciones Job Opening In Bogotá D.C. – Now Hiring UNIDIAGNOSTICO SAS

Jefe de Operaciones



Job description

Descripción del cargo:



Jefe de Operaciones, encargado de liderar y coordinar equipos de trabajo (agentes de call center, médicos, auxiliares y administrativos) enfocados en la atención al cliente (paciente).

Gestionar y gerenciar los diferentes procesos de agendamiento y atención diagnóstico médico DIARIA, logrando cumplir con calidad y a cabalidad las metas e indicadores relacionadas con la prestación de servicios, como son: salud ocupacional, medicina del seguro y brigadas de salud, todo esto a nivel nacional.





Experiencia de este cargo:

- Mínimo 2 años liderando equipos de trabajo, en gestión logística y/o servicio al cliente.

- Conocimiento en coordinación de agendas, manejo de CRM y herramientas de seguimiento (Excel).

- Excelentes habilidades de comunicación, liderazgo y resolución de conflictos (con equipo interno y clientes).

- Capacidad para trabajar bajo presión y adaptarse a cambios rápidos.

- Formación técnica o profesional en áreas administrativas y/o logísticas o afines.





Garantizar la eficiencia en los tiempos de respuesta, calidad en el agendamiento de citas por medio de herramientas de monitoreo con las que cuenta la compañía y una comunicación asertiva con clientes y equipo de trabajo.



Funciones principales:

- Gestionar y controlar el proceso de agendamiento de citas tanto de Medicina del seguro, SST y brigadas.

- Coordinar y supervisar el equipo de call center, auxiliares, médicos y administrativos.

- Asegurar el cumplimiento de los tiempos de agendamiento y diagnostico en los diferentes canales de atención.

- Liderar los procesos operativos relacionados con salud ocupacional y medicina del seguro (agendamiento, diagnóstico y entrega de resultados).

- Promover la comunicación asertiva dentro del equipo de trabajo y con los clientes.

- Apoyar las estrategias con enfoque logístico, administrativo y comercial para el logro de metas.

- Reportar indicadores de gestión a clientes y a Unidiagnostico







Requisitos:

- Profesional o técnico en Administración, Ingenieria industrial, o áreas afines, con habilidades administrativas, comunicación y operativas para realizar control y seguimiento a procesos.



- Experiencia mínima de 2 años en coordinación de equipos y manejo de personal.

- Manejo de herramientas ofimáticas

- Excelentes habilidades de comunicación, liderazgo y resolución de conflictos.

- Capacidad para trabajar bajo presión y adaptarse a cambios rápidos.



Condiciones laborales:



.

- Contrato a término indefinido

- Vinculación directa con la empresa.

- Salario base + bonificaciones por cumplimiento de indicadores.

- Beneficios adicionales para el bienestar del colaborador.


Required Skill Profession

Other General



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