Company Description
Sutherland is seeking a reliable and detail-oriented person to join us as an Actimize Support Engineer.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems.
- Develop and document change requests capturing all customer requirements.
- Perform hands-on fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
- Identify and learn appropriate software applications used and supported by the Company.
- Attend Customer workshops/reviews to provide Technical application advice and best practice guidance when required.
Qualifications
Availability to work on a Hybrid model in Bogota (3 days at home, 2 days at the office - TK North Point)
Required Experience:
- Excellent verbal and written communication skills in English.
- At least 2 years in technical support facing customers and resolving issues.
- Fast learner with ability to educate her/himself on relevant technologies.
- 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
- Intimate knowledge of the customer’s connected applications.
- Excellent technical and analytical skills.
- Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).
- Integration experience with desktop enterprise software applications.
- Excellent organizational skills, ability to set own task lists and timelines.
- Ability to work in a team.
- Demonstrated interest and ability to communicate across technology and business boundaries.
- Bachelor's degree in computer science (or equivalent).
Additional Information
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!)
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