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ITIL Change Manager Job Opening In Bogotá – Now Hiring Confidential


Job description

Join CHUBB ITIL Change Manager - CHUBB

Chubb, a leading global insurance company with a presence in more than 54 countries, is opening its new Engineering Center in Bogotá.

This strategic hub will drive digital transformation and the development of innovative technology solutions for the company worldwide.

This position will be responsible for overseeing and coordinating IT operational activities within Chubbs Infrastructure area, with a focus on Change Management.

The Change Manager will be in charge of handling requests that correspond to a Change Ticket or that become one within the Technology Operating Center, while ensuring the quality and integrity of the process at all times.

Key responsibilities include leading the weekly CAB meeting, producing daily, weekly, and monthly reports on change tickets, upcoming deployments, and the achievement of objectives and SLAs. This role requires strong knowledge and advanced proficiency with the ServiceNow ITSM tool.

Why Join Us?

  • Be part of a company with true global reach, working on high-impact projects for North America.
  • Grow your career in one of the largest technology hubs in Latin America.
  • Collaborate in an inclusive, innovative, and continuously learning environment.
  • Access cutting-edge tools, training, and career development opportunities.

What You'll Do

  • Ensure the quality and integrity of the Change Management processes.
  • Guarantee the accuracy and proper documentation of tickets and tasks.
  • Identify the Technical Approval Managers responsible for each ticket or task.
  • Ensure compliance with disciplines, policies, and processes across the organization.
  • Coordinate the work of Change Analysts, as well as external teams and vendors, to ensure ticket accuracy, manage required approvals, and review/validate changes within the Change Advisory Board (CAB).

Technology Support

  • Serve as a member of the Incident, Problem & Change (IPC) Management Team within the Technology Operating Center.
  • Demonstrate knowledge of various technology platforms, including Mainframe, Open Systems, Storage, Windows, and Linux.
  • Be familiar with both On-Premises and Cloud infrastructure architectures.
  • Coordinate cross-functional teams to eliminate systemic issues and prevent recurrence.
  • Interact with vendor partners to ensure that true root causes are identified and remediated.

Compliance

  • Ensure adherence to compliance and audit requirements.
  • Contribute actively to audit and compliance processes as a key component of the role.

Service Excellence

  • Ensure timely restoration of IT service delivery.
  • Provide clear, concise, and timely communication to management regarding service status.
  • Evaluate service reports, identify issues, and proactively drive corrective actions in problem areas.

IT Partnership

  • Leverage the broader IT organization to deliver and communicate business value.
  • Facilitate business discussions that enable IT to address current and future business needs.

️ What Were Looking For

  • IT professional with 5-7 years of experience in infrastructure, operations, compliance, and/or security.
  • Solid experience in ServiceNow, managing a high volume of tickets.
  • Experience in project management and business analysis.
  • Knowledge of cloud infrastructure and platforms (preferred).
  • ITIL v3 or higher experience/certification.
  • Action- and closure-oriented, with a strong results focus.
  • Advanced organizational skills, including the ability to manage multiple activities simultaneously.
  • Ability to work independently while maintaining strong collaboration skills within a team.

What You'll Get

  • Hybrid work model Bogota.
  • Competitive salary and comprehensive health benefits.
  • Continuous learning: training programs and professional certifications.
  • Wellness initiatives and a supportive workplace culture.

Ready to take your career global?

Apply now and build the future of technology with CHUBB.

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your ITIL Change Potential: Insight & Career Growth Guide


Real-time ITIL Change Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ITIL Change in Bogotá, Colombia, highlighting market share and opportunities for professionals in ITIL Change roles.

145 Jobs in Colombia
145
21 Jobs in Bogotá
21
Download Itil Change Jobs Trends in Bogotá and Colombia

Are You Looking for ITIL Change Manager Job?

Great news! is currently hiring and seeking a ITIL Change Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for ITIL Change Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ITIL Change Manager?

Key qualifications for ITIL Change Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for ITIL Change Manager?

To improve your chances of getting hired for ITIL Change Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for ITIL Change Manager Job Success

Confidential interview tips for ITIL Change Manager

Here are some tips to help you prepare for and ace your ITIL Change Manager job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ITIL Change Manager interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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