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Urgent! IT / TX Project Manager en Real Estate Job Opening In WorkFromHome – Now Hiring Intrum

IT / TX Project Manager en Real Estate



Job description

Resumen

At Intrum, you will grow by making a difference.

You will do it in a highly international environment and in a supportive culture where effort counts.

Misión y objetivo

Liderar los proyectos End-to-End que optimicen la experiencia del cliente a lo largo de todo su journey, integrando CRM con plataformas de contact center y canales digitales, mediante una gestión ágil, centrada en el usuario y alineada con los objetivos de negocio.

Funciones principales

Gestión de Proyectos de Entrega Tecnológica

  • Liderar e implementar soluciones tecnológicas para contact center y customer journey (plataformas de voz, canales digitales, CRM, IVR, bots, etc.).

  • Coordinar recursos internos y externos (TI, negocio, proveedores) para asegurar entregas en tiempo, alcance y calidad.

Análisis y Mejora del Customer Journey

  • Mapear e identificar puntos críticos del customer journey.

  • Proponer e implementar soluciones tecnológicas que mejoren la experiencia del cliente en esos touchpoints (omnicanalidad, personalización, resolución en primer contacto, etc.).

Aseguramiento de la Calidad y la Continuidad Operativa

  • Definir y validar criterios de calidad técnica y funcional en las entregas.

  • Velar por la continuidad operativa de las plataformas del contact center, gestionando upgrades, incidencias y soporte post-implementación.

Interfaz entre Negocio y Tecnología

  • Traducir necesidades del negocio en requerimientos técnicos claros.

  • Participar en workshops, definiciones funcionales y demos con áreas de experiencia cliente, operaciones y canales.

Gobierno de Soluciones y Proveedores

  • Asegurar la alineación de las soluciones con la arquitectura tecnológica corporativa.

Innovación y Transformación Digital

  • Viabilizar la implementación de nuevas tecnologías (IA conversacional, speech analytics, RPA, etc.) para potenciar la eficiencia operativa y la experiencia del cliente, en coordinación con equipo de Innovación
  • Participar en pilotos y pruebas de concepto (PoC) de nuevas soluciones.

Gestión del Cambio y Capacitación

  • Acompañar el proceso de adopción tecnológica de usuarios internos (agentes, supervisores, etc.).

  • Coordinar capacitaciones, manuales y sesiones de onboarding técnico / funcional.

Jornada

Completa  Ubicación : Madrid / Alicante

Requisitos

Licenciatura o Grado

Experiencia mínima de 8 años en gestión de proyectos de TI, con al menos 5 años en proyectos de gran envergadura.

Soltura en manejo de consultas de lectura SQL.

Conocimientos funcionales y técnicos relacionados con aplicaciones de gestión de clientes, leads, customer journey y CRM de clientes.

Conocimiento avanzado de herramientas de telefonía (ICR, Genesis cloud...).

Valorable : Experiencia en equipos de operaciones en área comercial o atención a cliente

Competencias

  • Orientación al cliente y experiencia de usuario.

    Visión end-to-end del Customer Journey
  • Pensamiento analítico y resolución de problemas
  • Comunicación efectiva con perfiles técnicos y de negocio.

    Capacidad de ser puente entre equipos técnicos y de negocio.

  • Liderazgo colaborativo e influencia transversal.

    Capacidad de alinear tecnología con objetivos de negocio.

  • Enfoque en resultados y mejora continua
  • Mentalidad digital y foco en transformación
  • Gestión de Proyectos (Agile / Waterfall).

    Capacidad de liderar proyectos complejos, con múltiples stakeholders y entregables técnicos.

  • Plataformas de Contact Center.

    Conocimiento funcional y técnico sobre su configuración, integración y operación (preferiblemente IVR)
  • APIs e integraciones : Comprensión técnica de cómo se conectan los sistemas entre sí.

Do you feel that you might be the right person?

Great! Apply now.

Looking forward to hearing from you!

#J-18808-Ljbffr


Required Skill Profession

Sector Inmobiliario



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