The Support Specialist plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations.
This role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience.
By managing IT activities discreetly and efficiently, the Onsite Engineer ensures minimal disruption to daily business operations while supporting the company’s digital transformation.
Experience and Educational Requirement
• Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations.
• Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support.
• In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities.
• Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management.
• Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination.
• University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus.
• Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred
Key Competencies and Personal Attribute
• Customer-Centric: Understands customer needs and consistently strives to meet or exceed expectations.
• Collaborative Team Player: A natural diplomat who fosters strong relationships with team members, customers, and stakeholders across regions.
• Technical Problem Solver: Brings strong expertise in IT troubleshooting and support, ensuring efficient and reliable operations.
• Methodical and Structured Achiever: Skilled in planning, organizing, prioritizing, and adapting to deliver results effectively.
• Resilient and Adaptable: Thrives in a fast-paced, ever-changing digital landscape and inspires others to embrace self-sufficiency.
• Innovative Mindset: Embraces the there is always a better way philosophy, promoting positivity, flexibility, and digital transformation.
• Open-Minded and Globally Aware: Curious and eager to understand diverse perspectives and learn new approaches.
• Aligned with Atlas Copco’s Core Values: Demonstrates Commitment, Interaction, and Innovation in all endeavors.
On-Site
This role requires you to work on-site at our office in Bogotá, Colombia.
You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Talent Acquisition Team: