Direct message the job poster from ScotiaGBS Colombia del grupo Scotiabank
Overview
At ScotiaGBS we want you to be part of a team that supports personal and professional growth.
We are looking for a new IT Support Analyst .
Responsibilities
- Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
- Provide technical support for hardware incidents involving computers and equipment such as printers, peripherals, conference rooms, mobile devices, and other devices.
- Provide technical support for software incidents, including business applications, web applications, client/server applications, installation, office tools, specialized software, troubleshooting, and other software-related needs.
- Resolve recurring problems related to hardware or software incidents.
- Coordinate with teams responsible for each platform and/or application for all technology requests.
- Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
- Coordinate movements, transfers, and migrations of computers, phones, devices, connectivity accessories, and peripherals.
- Contact appropriate vendors when necessary for maintenance, service, and relevant solutions.
Qualifications
- Minimum 2 years of experience in technical support.
- Required proficiency in a second language (Spanish/English) preferably at B2 level.
- Experience handling corporate technology.
- Technical, Technologist, or Engineer graduate in Information Technology or related fields.
- General knowledge of information systems, software, and applications.
- General knowledge of computer hardware and operating systems.
- General knowledge of networks and server-provided services.
- Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
- Excellent motivation, leadership, training, and organizational skills with the ability to prioritize and delegate tasks.
- Time management, multitasking, and adaptability to changing priorities.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and a collaborative management style.
- B1+ level of English , as you will work with our headquarters in Canada.
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