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IT Support Analyst Job Opening In Bogotá – Now Hiring Publicis Re:Sources


Job description

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies.

We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies,

Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development.

We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.

With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
IT Support Intern is responsible for providing remote computer and IT system support for employees in Colombia.

This position requires both excellent customer service and problem solving skills.

The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team.

The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues.

The candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Responsibilities

  • Analyze issues and formulate solutions
  • Troubleshoot system, application and hardware issues
  • Ensure customer is updated on ticket progress
  • Work remotely with customers to solve problems
  • Utilize internal IT Knowledge Base to both provide and find solutions to known issues
  • Use external information to research and resolve issues when needed
  • Consistently update the ticket tracking system with status and fixes
  • Properly escalate issues to necessary parties as required

Qualifications
Education & Experience

  • Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.

Desired Qualifications & Skills

  • Knowledge delivering IT solutions within a corporate and/or enterprise environment
  • Experience working in a mixed Mac and Windows environment Additional Skills
  • Experience in the Advertising and/or Marketing industry preferred
  • Experience in centrally managed computer environments
  • Experience supporting A/V environments not required, but is a plus

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in IT Support roles.

10290 Jobs in Colombia
10290
919 Jobs in Bogotá
919
Download It Support Jobs Trends in Bogotá and Colombia

Are You Looking for IT Support Analyst Job?

Great news! is currently hiring and seeking a IT Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Publicis Re:Sources adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IT Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Analyst?

Key qualifications for IT Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Analyst?

To improve your chances of getting hired for IT Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Analyst Job Success

Publicis Re:Sources interview tips for IT Support Analyst

Here are some tips to help you prepare for and ace your IT Support Analyst job interview:

Before the Interview:

Research: Learn about the Publicis Re:Sources's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Analyst interview at Publicis Re:Sources, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Publicis Re:Sources's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Support Analyst Positions

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