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Urgent! IT Support Analyst Job Opening In Bogotá – Now Hiring Publicis Re:Sources

IT Support Analyst



Job description

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies.

We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies,

Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development.

We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.

With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
IT Support Intern is responsible for providing remote computer and IT system support for employees in Colombia.

This position requires both excellent customer service and problem solving skills.

The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team.

The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues.

The candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Responsibilities

  • Analyze issues and formulate solutions
  • Troubleshoot system, application and hardware issues
  • Ensure customer is updated on ticket progress
  • Work remotely with customers to solve problems
  • Utilize internal IT Knowledge Base to both provide and find solutions to known issues
  • Use external information to research and resolve issues when needed
  • Consistently update the ticket tracking system with status and fixes
  • Properly escalate issues to necessary parties as required

Qualifications
Education & Experience

  • Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.

Desired Qualifications & Skills

  • Knowledge delivering IT solutions within a corporate and/or enterprise environment
  • Experience working in a mixed Mac and Windows environment Additional Skills
  • Experience in the Advertising and/or Marketing industry preferred
  • Experience in centrally managed computer environments
  • Experience supporting A/V environments not required, but is a plus


Required Skill Profession

Other General



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    Unlock Your IT Support Potential: Insight & Career Growth Guide


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