• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

IT Support Analyst Job Opening In Bogotá – Now Hiring Amadeus


Job description

Job Title

IT Support AnalystExternal Job Title: IT Support Analyst DCS

Position type: Fulltime Location: BOG (hybrid)

About Your Business Area/Department:

The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions (Reservation, Inventory, Ticketing, Departure control & boarding amongst the others).

The Amadeus Airline Support Center (ASC) is the single point of contact for incidents, service requests and all contacts for production support issues.

We aim at recovering 90% of all non-code related incidents and requests or escalating them to resolver groups within Amadeus or at third parties involved in the service provided.

Summary of the role:

The main responsibility of the Airline IT Support Analyst is to provide high-quality specialized functional and technical support for customers, contributing to customer loyalty, account retention, and positive account development.

The Airline Support Centre acts as the 2nd Level Service Desk for Amadeus’ internal and external customers, serving as a Single Point of Contact within the Amadeus Central Organization.

It handles troubleshooting, investigating, and resolving complex incidents, liaising with Amadeus Global Operations, and escalating issues to the 3rd level support group.

In this role you’ll:

1.

Acknowledge, investigate and when possible, recover incidents within service levels using knowledgeable solutions.

2.

Respond to Amadeus customers’ questions concerning Amadeus Solutions (functionality, application, interactions between different solution components, etc.) to ensure highest customer satisfaction.

3.

Troubleshooting of client environment using system & network tools (PING, TRACERT, LOGS) to help diagnose and/or correct communication problems for those products that are reliant on specific protocols, ports and network settings that may affect the applications behavior.

4.

Log all customer questions and issues into the problem tracking system tool and assist 3rd level groups with investigation and identifying root cause of problem.

5.

Assist investigations of serious and critical problems with expert groups with the objective of achieving the fastest possible restoration of service.

6.

Activate on-call for escalation of serious and critical problems outside of normal working hours.

7.

Provide Amadeus’ customers with updates on the status of critical problems in order to keep them informed on the progress.

8.

Build and develop a professional and productive working relationship with Global Operations and Research & Development 3rd level resolver groups, Account Managers, Product managers, Implementation, or external service providers to meet customer expectations regarding the resolution of issues / service requests.

9.

Develop a detailed functional knowledge of specific applications plus a broad knowledge of system architecture, processing, and system assumptions.

Maintain an up-to-date knowledge of operational standards, help desk methodologies, technical trends, and innovations in the industry.

About the ideal candidate:

· Excellent English verbal and written communication skills with a demonstrated problem-solving ability

· Bachelor`s Degree

· Experience with Amadeus Airlines Products or in Tourism/Airlines industry at airport set-tings.

· Communication & Information gathering- from listening/questioning techniques to delivery of presentations internally as well as towards Amadeus customers.

· Capability to investigate cases by correlating application behavior, application logs and con-figuration setup to customer questions.

· Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priories.

· Positive and collaborative attitude, willing to relate and work closely with all stakeholders.

· Can effectively adapt to different situations and demands

What we can offer you:

  • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
  • Work Hybrid
  • Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
  • Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
  • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogota, Colombia
    Scotiabank
    Bogotá, Bogota, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogota, Colombia
    Scotiabank
    Bogotá, Bogota, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    Scotiabank
    Bogotá, Bogotá, Distrito Capital, Colombia
    Amadeus hiring IT Support Analyst Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
    Amadeus
    WorkFromHome, Bogotá, Distrito Capital, Colombia
    ScotiaGBS Colombia del grupo Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    ScotiaGBS Colombia del grupo Scotiabank
    Bogotá, Bogotá, Distrito Capital, Colombia
    Amadeus hiring IT Support Analyst Job in WorkFromHome, RAP (Especial) Central, Colombia
    Amadeus
    WorkFromHome, RAP (Especial) Central, Colombia
    Amadeus hiring IT Support Analyst Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
    Amadeus
    WorkFromHome, Bogotá, Distrito Capital, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    Scotiabank
    Bogotá, Bogotá, Distrito Capital, Colombia
    Más Empleo hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    Más Empleo
    Bogotá, Bogotá, Distrito Capital, Colombia
    Huge hiring IT Support Analyst Job in Colombia
    Huge
    Colombia
    GraceMark Solutions hiring IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    GraceMark Solutions
    Bogotá, Bogotá D.C., Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    Scotiabank
    Bogotá, Bogotá D.C., Colombia
    Dentons Cardenas & Cardenas hiring IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    Dentons Cardenas & Cardenas
    Bogotá, Bogotá D.C., Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    Scotiabank
    Bogotá, Bogotá, Distrito Capital, Colombia
    Más Empleo hiring IT Support Analyst Job in Bogotá, Bogotá, Distrito Capital, Colombia
    Más Empleo
    Bogotá, Bogotá, Distrito Capital, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogota, Colombia, Colombia
    Scotiabank
    Bogota, Colombia, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogota, Colombia, Colombia
    Scotiabank
    Bogota, Colombia, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogota, Colombia, Colombia
    Scotiabank
    Bogota, Colombia, Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Distrito Capital, RAP (Especial) Central, Colombia
    Scotiabank
    Bogotá, Distrito Capital, RAP (Especial) Central, Colombia
    Publicis Re:Sources hiring IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    Publicis Re:Sources
    Bogotá, Bogotá D.C., Colombia
    Dentons Cardenas & Cardenas hiring It Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    Dentons Cardenas & Cardenas
    Bogotá, Bogotá D.C., Colombia
    Scotiabank hiring IT Support Analyst Job in Bogotá, Bogotá, D.C., Colombia
    Scotiabank
    Bogotá, Bogotá, D.C., Colombia
    Scotiabank hiring IT Support Analyst Job in Sabana de Bogotá, Cundinamarca, Colombia
    Scotiabank
    Sabana de Bogotá, Cundinamarca, Colombia
    Amadeus hiring IT Support Analyst Job in Sabana de Bogotá, Cundinamarca, Colombia
    Amadeus
    Sabana de Bogotá, Cundinamarca, Colombia
    Amadeus hiring IT Support Analyst Job in Bogotá, Bogotá, D.C., Colombia
    Amadeus
    Bogotá, Bogotá, D.C., Colombia
    WPP hiring Bilingual IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    WPP
    Bogotá, Bogotá D.C., Colombia
    TMF Group hiring Workplace IT Support Analyst Job in Bogotá, Bogotá D.C., Colombia
    TMF Group
    Bogotá, Bogotá D.C., Colombia
    Confidential hiring IT Support Operations Analyst Junior Job in Colombia
    Confidential
    Colombia
    Michael Page hiring IT Support Job in Bogotá, Bogota, Colombia
    Michael Page
    Bogotá, Bogota, Colombia
    Patagonian hiring IT Support Job in Colombia
    Patagonian
    Colombia
    Core Logistics Brokerage hiring IT Support Job in Barranquilla, Atlántico, Colombia
    Core Logistics Brokerage
    Barranquilla, Atlántico, Colombia
    Core Logistics hiring IT Support Job in Barranquilla, Atlántico, Colombia
    Core Logistics
    Barranquilla, Atlántico, Colombia

    Unlock Your IT Support Potential: Insight & Career Growth Guide


    Real-time IT Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in IT Support roles.

    10260 Jobs in Colombia
    10260
    912 Jobs in Bogotá
    912
    Download It Support Jobs Trends in Bogotá and Colombia

    Are You Looking for IT Support Analyst Job?

    Great news! is currently hiring and seeking a IT Support Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amadeus adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for IT Support Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Support Analyst?

    Key qualifications for IT Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Support Analyst?

    To improve your chances of getting hired for IT Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Support Analyst Job Success

    Amadeus interview tips for IT Support Analyst

    Here are some tips to help you prepare for and ace your IT Support Analyst job interview:

    Before the Interview:

    Research: Learn about the Amadeus's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Support Analyst interview at Amadeus, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amadeus's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for IT Support Analyst Positions

    Setting up job alerts for IT Support Analyst is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!