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IT Specialist for End-User Computing Group (EUCG) - Microsourcing (Bogota, Colombia) Job Opening In Bogotá – Now Hiring MicroSourcing

IT Specialist for End User Computing Group (EUCG) Microsourcing (Bogota, Colombia)

    Colombia Jobs Expertini Expertini Colombia Jobs Bogotá Compras Y Adquisición It Specialist For End User Computing Group (Eucg) Microsourcing (Bogota, Colombia)

Job description

Overview

Position: IT Specialist for End-User Computing Group (EUCG)

Location: Bogota, Colombia

Join to apply for the IT Specialist for End-User Computing Group (EUCG) role at MicroSourcing.

Responsibilities

  • Provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.

  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).

  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).

  • Respond to technical inquiries from internal and external customers and help resolve hardware or software problems.

  • Log all handled IT requests and IT incidents in FreshService and maintain full documentation.

  • Adhere to IT SLA commitments for IT Service Requests and IT Incidents, as recorded and tracked in FreshService ITSM.

  • Adhere to the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for EUCG, aligned to business needs.

  • Provide assistance to IT peers to help complete IT projects, initiatives and activities and to resolve IT issues.

  • Arrange for external technical support when problems cannot be resolved in-house.

  • Maintain user security on all systems as per company policy.

Qualifications and Experience

  • At least 2-3 years of computer system experience.

  • Bachelor's/College Degree or IT-related course.

  • Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.

  • Strong interpersonal and communication skills.

  • Experience in client relationship and account management.

  • Analytical and teamwork skills.

  • Ability to work well under pressure, multi-task and meet deadlines.

  • Call Center / BPO / SI / Provider work experience is highly preferred.

What You’ll Receive

  • Competitive Rewards: Above-market compensation, healthcare coverage on day one (including dependents), paid time off with cash conversion, group life insurance, and performance bonuses.

  • A Collaborative Spirit: Engaging work environment with company-sponsored events and activities.

  • Work-Life Harmony: Flexible work arrangements to balance your life and work.

  • Career Growth: Opportunities for continuous learning and career advancement.

  • Inclusive Teamwork: A diverse, inclusive culture.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and largest offshore provider of managed services.

Our commitment to 100% YOU

MicroSourcing believes our strength lies in our people’s diversity and talent.

We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We celebrate you and your authentic self, valuing every individual’s contribution to our collective success and growth.

For more information, visit

Terms & conditions apply

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Required Skill Profession

Compras Y Adquisición


  • Job Details

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Unlock Your IT Specialist Potential: Insight & Career Growth Guide


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Are You Looking for IT Specialist for End User Computing Group (EUCG) Microsourcing (Bogota, Colombia) Job?

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