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Urgent! IT Manager / IT Services & Infrastructure Lead (H / M / X) (Martos - Jaén) Job Opening In Madrid – Now Hiring Experis

IT Manager / IT Services & Infrastructure Lead (H / M / X) (Martos Jaén)



Job description

En Experis, actualmente buscamos incorporar un Service Operational Manager con las siguientes características :

Experiencia

  • Experiencia mínima de 5 años en IT Service Management, incluyendo coordinación de equipos técnicos y gestión de clientes
  • Experiencia liderando equipos grandes y multidisciplinares (más de 30 miembros entre técnicos y coordinadores)

Conocimientos técnicos imprescindibles

  • Implementación y gestión de soluciones IT
  • Gestión de problemas y resolución de incidencias
  • Soporte de cambios en entornos IT
  • Sistemas operativos Windows / Linux
  • Conocimientos de hardware de PC y periféricos (impresoras, conectores, consumibles)
  • Herramientas de ticketing y gestión de incidencias (Jira, CommVault, etc.)
  • Aplicaciones Office y herramientas de reporting (Power BI, Excel)
  • Nociones de redes y dispositivos de telecomunicaciones
  • Experiencia en entornos con Active Directory y Citrix

Conocimientos técnicos deseables

  • ITIL v4 (imprescindible como marco de referencia)
  • Certificaciones PMP, CCNA, Palo Alto
  • Experiencia en soluciones de backup y recuperación (NetBackup, CommVault)

Competencias (no técnicas) requeridas

  • Gestión estratégica de servicios IT y optimización de procesos
  • Planificación de recursos y gestión de SLAs
  • Liderazgo y desarrollo de equipos
  • Comunicación efectiva y negociación con clientes
  • Capacidad de análisis y pensamiento estratégico
  • Organización y gestión del tiempo
  • Trabajo en equipo y mentoría
  • Orientación a resultados y mejora continua
  • Empatía y construcción de relaciones interfuncionales
  • Actitud positiva y resiliencia ante la presión

Funciones

  • Desarrollo e implementación de estrategias de servicio alineadas con los objetivos del cliente y del negocio
  • Gestión de relaciones con clientes como punto principal de contacto en asuntos de servicio
  • Definición, negociación y monitorización de SLAs internos y externos
  • Coordinación y supervisión de equipos técnicos y coordinadores en la localización asignada
  • Monitorización de KPIs de servicio (tiempos de respuesta, uptime, satisfacción de cliente)
  • Asignación de tareas, gestión de la carga de trabajo y aseguramiento de la calidad en la ejecución de incidencias y peticiones
  • Apoyo operativo en incidencias críticas o complejas que requieran escalado técnico
  • Identificación de oportunidades de mejora de procesos, eficiencia operativa y calidad del servicio
  • Elaboración de reportes periódicos de rendimiento y presentación a cliente y dirección
  • Planificación estratégica de recursos humanos y tecnológicos.

Ubicación

Presencial (Martos - Jaén)

Horario

08:00 a 17:00

¡PASA AL SIGUIENTE NIVEL CON EXPERIS!

#J-18808-Ljbffr


Required Skill Profession

Gestión Informática Y Gestión De Proyectos Informáticos



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