Overview
We are looking for an adaptable IT professional with hands-on experience in cloud, server, networking, and security solutions.
You have a track record of installing, configuring, and maintaining a broad range of platforms and tools, from Microsoft 365 and AWS to firewall, backup, and ticketing systems.
If you are resourceful, detail-oriented, and comfortable adjusting to evolving client needs, you'll thrive in this role.
Key Responsibilities
- Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products
- Installation, configuration and maintenance of Windows Server and other servers
- Medium/high management of programming languages required for the installed services
- Analysis and comparison of different IT services to select the optimal ones for customers
- Optimization and scalability of purchased hardware and software
- Installation, configuration and maintenance of Email and DNS services
- Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others
- Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others
- Installation, configuration and maintenance of backup and virtualization platforms such as Datto, MSP360, NinjaOne, among others
- Generation of troubleshooting documentation and software management on platforms such as ITGlue, with a focus on good customer service
- Installation, configuration and maintenance of ticketing systems such as Autotask, Syncro, ConnectWise
Requirements
- Access to the highest technical resources for troubleshooting and feature development
- Administration experience with Office 365, Google Workspace, or AWS
- Troubleshooting skills across Windows, Linux, macOS, and Windows Server environments
- Proven ability in remote software installation and management
- Experience in local network administration and IP addressing
- Excellent customer service skills, ticket management, and business documentation creation
- Proficient in administering email filters, DNS, and IT security tools
- Experience managing backup, firewall, and virtualization software
- Advanced knowledge in server and cloud service administration
- Programming skills for task automation
- Installation and maintenance of servers and cloud solutions
- Hands-on experience with various network administration software
- Ongoing evaluation and optimization of client-facing applications
- Relevant certifications in the offered technical services
Soft Skills
- Team player
- Willingness to help
- Outside-the-box thinking
Schedule
Monday through Friday 8:00am to 5:00pm (GMT-05:00) Eastern Time
Benefits
- Competitive pay in US Dollars
- Work with respected business professionals
- We value and encourage input from our team members
- Different payment methods offered (Zelle, Face Bank, Binance)
- Paid every two weeks
- Provided equipment: laptop, headset, mouse, and mouse pad
- Birthday and work anniversary celebrations
- Freelancer-friendly alliances with many brands for extra benefits
- Weekly recreation dynamics that foster a healthy work environment
Before You Apply
At Freelance Latin America, we're excited to connect you with meaningful remote opportunities.
However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected.
You will have a set work schedule determined by the client, and you are expected to be present during those hours.