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IT Generalist / Networking Specialist Job Opening In WorkFromHome – Now Hiring Solvo Global


Job description

Direct message the job poster from Solvo Global

IT Recruiter | Frontend JS Developer | Headhunter | Psychologist

Job Title: IT Generalist

Location: Colombia 100% remote

Work Schedule: 44 hours per week

Support center hours:

Monday–Friday: 8:30 AM – 8:00 PM ET

Saturday: 8:30 AM – 5:00 PM ET

Rotating shifts may apply.

Job Summary:

Solvo global is seeking an IT Generalist with strong networking and customer service skills.

The ideal candidate will take ownership of customer issues from start to finish in dynamic environments, demonstrating excellent troubleshooting abilities and the capacity to explain technical concepts to non-technical users.

Key Responsibilities:

Manage users in a Windows Terminal Server environment (on-premise and hosted).

Support Fortinet Firewalls and network devices (WAN, LAN, VPN).

Remotely troubleshoot and resolve technical issues related to:

Local LAN

Firewall policies and routing

Windows print services

Server backup and recovery

Act as Remote Administrator for:

Customer servers (user account management, shared files, print queue configuration)

Fortigate firewalls (VPN configuration, policy management, VLAN configuration, basic network troubleshooting)

Document resolutions in the call tracking system following TPS documentation standards.

Build strong working relationships with customers and team members.

Handle after-hours and emergency requests on a rotational basis.

Requirements:

Minimum 2 years’ experience in a technical customer support role.

CompTIA A+ Certification or equivalent skill set.

Fast and efficient typing skills with the ability to take notes during calls.

Ability to explain complex technical concepts to novice users.

Self-motivated and resourceful in resolving customer issues.

Preferred Qualifications (Nice to Have):

Experience with firewall administration and troubleshooting (CISCO, Fortinet, Palo-Alto, etc.).

CompTIA Network+ Certification or equivalent skill set.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service
  • Industries

    IT System Training and Support

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Required Skill Profession

Redes Y Sistemas


  • Job Details

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Unlock Your IT Generalist Potential: Insight & Career Growth Guide


Real-time IT Generalist Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Generalist in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in IT Generalist roles.

2492 Jobs in Colombia
2492
1769 Jobs in Workfromhome
1769
Download It Generalist Jobs Trends in Workfromhome and Colombia

Are You Looking for IT Generalist / Networking Specialist Job?

Great news! is currently hiring and seeking a IT Generalist / Networking Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Solvo Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IT Generalist / Networking Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Generalist / Networking Specialist?

Key qualifications for IT Generalist / Networking Specialist typically include Redes Y Sistemas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Generalist / Networking Specialist?

To improve your chances of getting hired for IT Generalist / Networking Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Generalist / Networking Specialist Job Success

Solvo Global interview tips for IT Generalist / Networking Specialist

Here are some tips to help you prepare for and ace your IT Generalist / Networking Specialist job interview:

Before the Interview:

Research: Learn about the Solvo Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Generalist / Networking Specialist interview at Solvo Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Solvo Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Generalist / Networking Specialist Positions

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