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IT Desktop Support Engineer Job Opening In Bogotá – Now Hiring SkySys


Job description


Job Title: IT Desktop Support Technician


Job Type & Location: Onsite || Site:P3241.

Calle 110 No. 9-25, Edificio Torre Empresarial Pacific, Piso 12 y 13 (Bogota D.C.)



Job Requirements:

Technical

  • Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts.

    Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to
  • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
  • · Experienced in repeat call analysis and developing preventive actions

    · Experienced in Problem management

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time.

    Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
  • · May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

  • Experience of ticketing tools (ServiceNow / Remedy etc.),
  • _ Non-Technical _

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work
  • · Ability to work independently or as part of a team

    · Ability to complete tasks effectively with minimal supervision

    · Must be available to work flexible work schedules



    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Desktop Potential: Insight & Career Growth Guide


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