• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

IT Desktop Support Engineer (Backfill) Job Opening In Madrid – Now Hiring SkySys


Job description

Position

IT Desktop Support Engineer

Location

On-Site in Madrid

Backfill Support

Job Purpose

The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Responsibilities

  • Basic experience in IT industry
  • Good client management & communication skills
  • Good Understanding of ITIL concept & Service Now
  • Computer OS / Peripherals troubleshooting.

    Asset / Inventory Management
  • Ensure tickets are updated on time and adhere to required SLA.

  • Handling different PC operating systems (Windows 7, 10)
  • Handling end users' incidents and IMAC requests using Service NOW ticketing tool
  • Performing Hardware / Software installation (understanding of deployment tools like SCCM)
  • End-user support – Break fix & Service Requests
  • Desktop / Laptop / Network Printers Management.

  • Basic AV support for conference room & internal events using MTR (Microsoft Teams Room)
  • Image Deployment using SCCM & Auto Pilot
  • VDI technologies Citrix Xendesktop, Azure cloud PC.

  • Laptop AV / endpoint security Management for Mcafee, Cortex XDR.

  • User Data Management (OneDrive, Office 365)
  • Refresh of old asset from windows 7 to windows 10.

  • MTR Video conference support for meeting room and events.

  • Vendor coordination for hardware / spare replacement
  • Incident Management, service Request management, asset Management
  • Support Queue Management to avoid and SLA misses
  • Ability to work independently and in a team environment.

  • Ability to communicate well with internal and external contacts.

  • Provide strong customer service for internal IT teams as well as Business Partners.

    Work closely with the Server and Networking teams.

  • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.

  • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.

  • Provide investigation, diagnosis, resolution and recovery for hardware / software problems.

    When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.

  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.

  • Responsible for successful deployment and upgrades of laptops & workstations.

  • Ability to work independently and in a team environment.

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

Related Jobs

SkySys hiring IT Desktop Support Engineer Job in Bogotá, Cundinamarca, Colombia
SkySys
Bogotá, Cundinamarca, Colombia
Axiom Technologies hiring IT Desktop Support- Bogota, Colombia Job in Bogotá, Bogota, Colombia
Axiom Technologies
Bogotá, Bogota, Colombia
Axiom Technologies hiring IT Desktop Support- Bogota, Colombia Job in Bogotá, Bogotá D.C., Colombia
Axiom Technologies
Bogotá, Bogotá D.C., Colombia
Group COS hiring IT Analyst Desktop Job in Sabana de Bogotá, Cundinamarca, Colombia
Group COS
Sabana de Bogotá, Cundinamarca, Colombia
Axiom Technologies hiring IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) Job in Bogotá, Bogotá, Colombia
Axiom Technologies
Bogotá, Bogotá, Colombia
Excis Compliance hiring Desktop Support Engineer L2 Job in Bogotá, Bogotá, Distrito Capital, Colombia
Excis Compliance
Bogotá, Bogotá, Distrito Capital, Colombia
Gamecompanies hiring Lead Desktop Support Engineer Job in Bogotá, Bogotá, Distrito Capital, Colombia
Gamecompanies
Bogotá, Bogotá, Distrito Capital, Colombia
Excis Compliance hiring Desktop Support Engineer L2 Job in Bogotá, Bogotá D.C., Colombia
Excis Compliance
Bogotá, Bogotá D.C., Colombia
IKONMYTRI SERVICES PRIVATE LIMITED hiring L2 Desktop Support Engineer Job in Bogotá, Bogotá D.C., Colombia
IKONMYTRI SERVICES PRIVATE LIMITED
Bogotá, Bogotá D.C., Colombia
GroupCOS hiring IT Analyst Desktop Bilingüe Job in Bogotá, Bogotá D.C., Colombia
GroupCOS
Bogotá, Bogotá D.C., Colombia
TP hiring Desktop Support Bilingue Job in Bogotá, Bogotá, Distrito Capital, Colombia
TP
Bogotá, Bogotá, Distrito Capital, Colombia
TP hiring Desktop Support Bilingue Job in Bogotá, Bogotá D.C., Colombia
TP
Bogotá, Bogotá D.C., Colombia
ESP Global Services hiring Desktop Support Technician Job in Sabana de Bogotá, Cundinamarca, Colombia
ESP Global Services
Sabana de Bogotá, Cundinamarca, Colombia
Sur hiring IT Support Engineer Job in Bogotá, Bogota, Colombia
Sur
Bogotá, Bogota, Colombia
Adyen hiring IT Support Engineer Job in Madrid, RAP (Especial) Central, Colombia
Adyen
Madrid, RAP (Especial) Central, Colombia
First Line Software hiring IT Support Engineer Job in Colombia
First Line Software
Colombia
bet365 hiring IT Support Engineer Job in Bogotá, Bogotá D.C., Colombia
bet365
Bogotá, Bogotá D.C., Colombia
Adyen hiring IT Support Engineer Job in Madrid, Sabana Occidente, Cundinamarca, Colombia
Adyen
Madrid, Sabana Occidente, Cundinamarca, Colombia
Adyen hiring IT Support Engineer Job in Central, Cesar, Colombia
Adyen
Central, Cesar, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Atlántico, Colombia
Canonical
WorkFromHome, Atlántico, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Nariño, Colombia
Canonical
WorkFromHome, Nariño, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Antioquia, Colombia
Canonical
WorkFromHome, Antioquia, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Magdalena, Colombia
Canonical
WorkFromHome, Magdalena, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Antioquia, Colombia
Canonical
WorkFromHome, Antioquia, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Cundinamarca, Colombia
Canonical
WorkFromHome, Cundinamarca, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Huila, Colombia
Canonical
WorkFromHome, Huila, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Caldas, Colombia
Canonical
WorkFromHome, Caldas, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Nariño, Colombia
Canonical
WorkFromHome, Nariño, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, RAP (Especial) Central, Colombia
Canonical
WorkFromHome, RAP (Especial) Central, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Valle del Cauca, Colombia
Canonical
WorkFromHome, Valle del Cauca, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, RAP Eje Cafetero, Colombia
Canonical
WorkFromHome, RAP Eje Cafetero, Colombia
Canonical hiring Linux Desktop & Devices Support Engineer Job in WorkFromHome, Valle del Cauca, Colombia
Canonical
WorkFromHome, Valle del Cauca, Colombia

Unlock Your IT Desktop Potential: Insight & Career Growth Guide


Real-time IT Desktop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Desktop in Madrid, Colombia, highlighting market share and opportunities for professionals in IT Desktop roles.

2256 Jobs in Colombia
2256
32 Jobs in Madrid
32
Download It Desktop Jobs Trends in Madrid and Colombia

Are You Looking for IT Desktop Support Engineer (Backfill) Job?

Great news! is currently hiring and seeking a IT Desktop Support Engineer (Backfill) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SkySys adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IT Desktop Support Engineer (Backfill) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Madrid. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Desktop Support Engineer (Backfill)?

Key qualifications for IT Desktop Support Engineer (Backfill) typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Desktop Support Engineer (Backfill)?

To improve your chances of getting hired for IT Desktop Support Engineer (Backfill), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Desktop Support Engineer (Backfill) Job Success

SkySys interview tips for IT Desktop Support Engineer (Backfill)

Here are some tips to help you prepare for and ace your IT Desktop Support Engineer (Backfill) job interview:

Before the Interview:

Research: Learn about the SkySys's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Desktop Support Engineer (Backfill) interview at SkySys, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SkySys's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Desktop Support Engineer (Backfill) Positions

Setting up job alerts for IT Desktop Support Engineer (Backfill) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!