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IT Desktop Support- Bogota, Colombia Job Opening In Bogotá – Now Hiring Axiom Technologies


Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website at for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans.

This role will provide on-site/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.

This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Position Overview:

We are seeking a highly skilled and motivated Desktop Support Engineer with 4+ years of hands-on experience in providing support for desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for end-users.

The ideal candidate will have expertise in resolving IT-related problems, a strong understanding of various operating systems, and excellent communication skills.

Key Responsibilities:

  • Provide advanced technical support for desktop and laptop hardware, operating systems, and software applications.

  • Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.

  • Install, configure, and maintain computer systems, software, and network devices for end-users.

  • Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance.

  • Support and manage Microsoft Active Directory for user account management, group policies, and permissions.

  • Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption to end-user operations.

  • Coordinate with other IT teams (network, server, etc.) to resolve complex technical issues.

  • Document and maintain knowledge base articles for recurring issues and solutions.

  • Train end-users on the proper use of hardware, software, and security protocols.

  • Assist in the deployment and configuration of new hardware and software solutions.

  • Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices.

  • Provide support for VPN connections, Wi-Fi, and remote desktop services.

  • Maintain inventory of hardware, software, and licenses.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

  • 4+ years of hands-on experience in desktop support or IT support roles.

  • Strong proficiency in Windows, macOS, and Linux operating systems.

  • Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions.

  • Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals.

  • Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues.

  • Solid understanding of security best practices, including antivirus, firewalls, and data encryption.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Strong communication skills, both verbal and written.

  • IT certifications (such as CompTIA A+, Microsoft Certified IT Professional, or similar) are a plus.

Preferred Qualifications:

  • Experience with ticketing systems like ServiceNow, Jira, or Zendesk.

  • Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint.

  • Experience with virtualization tools like VMware or Hyper-V.

  • Ability to provide support for mobile devices (iOS, Android).

What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Desktop Potential: Insight & Career Growth Guide


Real-time IT Desktop Jobs Trends (Graphical Representation)

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Are You Looking for IT Desktop Support Bogota, Colombia Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axiom Technologies adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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6. Respect for human rights

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The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Axiom Technologies interview tips for IT Desktop Support  Bogota, Colombia

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