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IT Desktop Support- Bogota, Colombia Job Opening In Bogotá – Now Hiring Axiom Technologies


Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website at for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans.

This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.

This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Position Overview:

We are seeking a highly skilled and motivated Desktop Support Engineer with 4+ years of hands-on experience in providing support for desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for end-users.

The ideal candidate will have expertise in resolving IT-related problems, a strong understanding of various operating systems, and excellent communication skills.

Key Responsibilities:

  • Provide advanced technical support for desktop and laptop hardware, operating systems, and software applications.
  • Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site.
  • Install, configure, and maintain computer systems, software, and network devices for end-users.
  • Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance.
  • Support and manage Microsoft Active Directory for user account management, group policies, and permissions.
  • Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption to end-user operations.
  • Coordinate with other IT teams (network, server, etc.) to resolve complex technical issues.
  • Document and maintain knowledge base articles for recurring issues and solutions.
  • Train end-users on the proper use of hardware, software, and security protocols.
  • Assist in the deployment and configuration of new hardware and software solutions.
  • Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices.
  • Provide support for VPN connections, Wi-Fi, and remote desktop services.
  • Maintain inventory of hardware, software, and licenses.
  • Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 4+ years of hands-on experience in desktop support or IT support roles.
  • Strong proficiency in Windows, macOS, and Linux operating systems.
  • Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions.
  • Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals.
  • Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues.
  • Solid understanding of security best practices, including antivirus, firewalls, and data encryption.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong communication skills, both verbal and written.
  • IT certifications (such as CompTIA A+, Microsoft Certified IT Professional, or similar) are a plus.
  • Preferred Qualifications:

  • Experience with ticketing systems like ServiceNow, Jira, or Zendesk.
  • Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint.
  • Experience with virtualization tools like VMware or Hyper-V.
  • Ability to provide support for mobile devices (iOS, Android).
  • What next?
    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    Required Skill Profession

    Computer Occupations


    • Job Details

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