IT Delivery Manager (ODS)Country : Spain
Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates.
Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.
Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology.
Openbank, our flagship partner, is where we develop our most advanced concepts.
Be part of our Best-in-Class tech team and help us create unique value for our customers!
Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.
Mission and responsibilities :
The Assisted Channels IT Delivery Manager is responsible for ensuring successful delivery of Global Platform solutions and systems to fulfil the diferent geographiesrequirements from request to release.
This role bridges business needs and technology execution, managing delivery teams, coordinating stakeholders, and ensuring products are delivered on time, within budget, and aligned with the organization’s strategic goals.
To be successful in this role you must have :
Strong program / project management experience (Agile).
Deep understanding of customer service technologies (IVR, CTI, CRM, chatbots, workforce management, omnichannel platforms).
Ability to bridge business requirements with technical delivery.
Excellent stakeholder management and communication skills.
Experience in vendor management and contract negotiations.
Strong risk management and governance mindset.
What do we offer?
Would you like to grow with us?
Join our team!