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Urgent! Intelligence Specialist Job Opening In Bogotá – Now Hiring Findasense
Propósito del rol
El Intelligence Specialist es responsable de transformar datos complejos provenientes de múltiples canales de atención al cliente en información estratégica para la mejora continua de la operación.
Su misión es garantizar la excelencia operativa mediante la centralización, estandarización y análisis inteligente de bases de datos relacionadas con la experiencia del consumidor.
Responsabilidades principales
Gestión de datos y homologación: Integrar, limpiar y estructurar información de diversas fuentes de atención al cliente (contact centers, plataformas digitales, bases de tickets, NPS, entre otros) para asegurar consistencia y trazabilidad operativa.
Estandarización y reporting: Diseñar y mantener modelos de datos y dashboards que permitan el monitoreo de KPIs críticos de desempeño, productividad y satisfacción del consumidor.
Monitoreo de canales y temas clave: Supervisar de manera constante los canales de CX para la identificación y mapeo de temas de interés relevantes para los clientes.
Identificar oportunidades y amenazas para el negocio, gestionando alertas y crisis mediante el monitoreo y la medición del impacto.
Análisis estratégico: Realizar análisis cuantitativos y cualitativos para detectar patrones, oportunidades de mejora y riesgos operativos, transformándolos en business insights accionables.
Comunicación y documentación: Preparar reportes ejecutivos, presentaciones y materiales analíticos para stakeholders internos y externos.
Requirements
Título universitario en Administración, Ingeniería Industrial, Economía, Estadística, Ciencias de Datos o carreras afines.
Experiencia aproximada de 2-3 años en business intelligence, análisis de datos o performance en entornos de atención al cliente, customer service, consultoría, agencias de marketing o sectores afines.
Dominio de herramientas de análisis y visualización de datos (Power BI, Tableau, Google Data Studio o similares).
Conocimientos sólidos en estructuración y depuración de bases de datos, modelado de información y automatización de reportes.
Pensamiento crítico y enfoque orientado a la mejora continua y a la excelencia operativa.
Capacidad de comunicación analítica, tanto escrita como oral.
Inglés avanzado (oral y escrito), indispensable para la gestión de documentación y colaboración en entornos internacionales.
Nice to have:
Tener experiencia en desarrollo e implementación de nuevos procesos, metodologías o herramientas que permitan automatizar tareas, optimizar la gestión operativa y aportar valor agregado a los equipos y a los clientes.
Deseable especialización o certificación en análisis de datos, business intelligence o gestión de experiencia del cliente.
Portugues intermedio (oral y escrito) capaz de mantener conversaciones y comprensión de documentos y datos.
Contar con experiencia en heavy use de herramientas de CRM (Salesforce, Sprinklr, Hubspot, entre otros)
Benefits
Podrás participar en nuestro programa de voluntariado, contarás con 40 horas laborales al año para colaborar con organizaciones que tengan iniciativas de servicio comunitario o voluntariado
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Unlock Your Intelligence Specialist Potential: Insight & Career Growth Guide
Real-time Intelligence Specialist Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Intelligence Specialist in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 23604 jobs in Colombia and 1783 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Intelligence Specialist roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Findasense is currently hiring and seeking a Intelligence Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Intelligence Specialist Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Findasense adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Intelligence Specialist Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Intelligence Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Intelligence Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Intelligence Specialist interview at Findasense, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Findasense's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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