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Urgent! Intelligence Specialist Job Opening In Bogotá – Now Hiring Findasense

Intelligence Specialist



Job description

Propósito del rol
El Intelligence Specialist es responsable de transformar datos complejos provenientes de múltiples canales de atención al cliente en información estratégica para la mejora continua de la operación.

Su misión es garantizar la excelencia operativa mediante la centralización, estandarización y análisis inteligente de bases de datos relacionadas con la experiencia del consumidor.


Responsabilidades principales

Gestión de datos y homologación: Integrar, limpiar y estructurar información de diversas fuentes de atención al cliente (contact centers, plataformas digitales, bases de tickets, NPS, entre otros) para asegurar consistencia y trazabilidad operativa.

Estandarización y reporting: Diseñar y mantener modelos de datos y dashboards que permitan el monitoreo de KPIs críticos de desempeño, productividad y satisfacción del consumidor.

Monitoreo de canales y temas clave: Supervisar de manera constante los canales de CX para la identificación y mapeo de temas de interés relevantes para los clientes.

Identificar oportunidades y amenazas para el negocio, gestionando alertas y crisis mediante el monitoreo y la medición del impacto.

Análisis estratégico: Realizar análisis cuantitativos y cualitativos para detectar patrones, oportunidades de mejora y riesgos operativos, transformándolos en business insights accionables.

Comunicación y documentación: Preparar reportes ejecutivos, presentaciones y materiales analíticos para stakeholders internos y externos.




Requirements

Título universitario en Administración, Ingeniería Industrial, Economía, Estadística, Ciencias de Datos o carreras afines.

Experiencia aproximada de 2-3 años en business intelligence, análisis de datos o performance en entornos de atención al cliente, customer service, consultoría, agencias de marketing o sectores afines.

Dominio de herramientas de análisis y visualización de datos (Power BI, Tableau, Google Data Studio o similares).

Conocimientos sólidos en estructuración y depuración de bases de datos, modelado de información y automatización de reportes.

Pensamiento crítico y enfoque orientado a la mejora continua y a la excelencia operativa.

Capacidad de comunicación analítica, tanto escrita como oral.

Inglés avanzado (oral y escrito), indispensable para la gestión de documentación y colaboración en entornos internacionales.

Nice to have:

Tener experiencia en desarrollo e implementación de nuevos procesos, metodologías o herramientas que permitan automatizar tareas, optimizar la gestión operativa y aportar valor agregado a los equipos y a los clientes.

Deseable especialización o certificación en análisis de datos, business intelligence o gestión de experiencia del cliente.

Portugues intermedio (oral y escrito) capaz de mantener conversaciones y comprensión de documentos y datos.

Contar con experiencia en heavy use de herramientas de CRM (Salesforce, Sprinklr, Hubspot, entre otros)

Benefits

  • Un contrato indefinido con Findasense Costa Rica, con un período de prueba de 3 meses
  • ¡23 días hábiles de descanso entre vacaciones legales y días de beneficio! Sumando el día libre de tu cumpleaños, para que lo puedas disfrutar como te parezca :)
  • Medicina prepagada, en Findasense nos preocupamos por tu bienestar
  • Podrás trabajar desde casa, desde el espacio de coworking, desde otra oficina de Findasense o cualquier parte del mundo, en línea con nuestra política Hybrid Way of Work
  • Flexibilidad horaria, para hacer posible tu balance vida - trabajo
  • Movilidad interna! para que explores otras posiciones dentro de Findasense
  • Auxilio de conectividad. 

Podrás participar en nuestro programa de voluntariado, contarás con 40 horas laborales al año para colaborar con organizaciones que tengan iniciativas de servicio comunitario o voluntariado


Required Skill Profession

Business Operations Specialists



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    Unlock Your Intelligence Specialist Potential: Insight & Career Growth Guide


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