JOB DUCK IS HIRING AN INTAKE OPERATIONS ASSISTANT
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.
We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years
Role Overview
If you're someone who thrives on meaningful conversations and enjoys helping others feel heard and supported, this role is for you.
You'll be the first point of contact for potential clients, guiding them through the intake process with care and precision.
Your work will directly support attorneys by ensuring every file starts with accurate, complete information.
This position is ideal for someone who listens deeply, communicates clearly, and enjoys working independently in a fast-paced legal environment.
Schedule:
Monday to Friday from 9:00 AM to 6:00 PM EST (USA)
Your Responsibilities Will Include but Are Not Limited To:
- Handling client intake with professionalism and empathy
- Answering and making phone calls to gather essential case details
- Managing live chat and responding to referral emails
- Following up with clients to ensure timely communication
- Assisting attorneys with administrative support
- Opening files with thorough and accurate information
- Ensuring all interactions reflect the firm's commitment to service
What We're Looking For:
- At least one to two years of experience in client-facing or administrative roles preferred
- Strong written and verbal English skills
- Ability to work without constant supervision
- Willingness to learn legal intake procedures
- Clear and confident communication
- Active listening and attention to detail
- Ability to work independently and stay organized
- Comfortable handling multiple communication channels
- Strong follow-through and task ownership
- Detail-oriented and thorough
- Curious and eager to learn about legal processes
- Reliable and self-motivated
- Respectful and client-focused
- Professional and calm under pressure
- Reliable computer setup (laptop/PC, headset, stable internet min.
10 Mbps download / 5 Mbps upload) - Quiet, distraction-free remote work environment
What's In It for You?
- Monthly compensation starting from
1150 USD to 1220 USD - Paid time off
and holiday pay.
- Referral and annual
bonuses.
- 100% Remote,
Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.
Ready to dive in?
Apply now and make sure to follow all the instructions
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.
Ensure you have all the required documentation ready to streamline your application process.