Intake Communications Specialist

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JOB DUCK IS HIRING AN INTAKE COMMUNICATIONS SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Are you passionate about helping people during pivotal moments in their lives?

As a bilingual Intake Communications Specialist, you’ll be the first point of contact for individuals seeking legal support.

You’ll guide callers with empathy, gather essential details, and ensure every lead receives timely attention.

This role is ideal for someone who thrives in fast-paced environments, enjoys meaningful conversations, and takes pride in accuracy and follow-through.

If you’re detail-oriented and have a knack for converting interest into action, this position offers a rewarding opportunity to make a real impact.

Schedule: Monday, Tuesday, Friday: 2 PM to 10 PM EST (USA) – Days off: Wednesday and Thursday

Your Responsibilities

• Answering phone calls, emails, messages, and other intake communications
• Gathering and documenting information from incoming callers
• Referring non-PI prospects and managing referral partner communications
• Filling and maintaining documents and records
• Organizing documents and entering information in CasePeer
• Scheduling appointments for consultations
• Preparing daily memos for the Intake Attorney
• Performing data entry and simple correspondence
• Following up daily with leads over the phone
• Meeting conversion goals of 15–20 intakes per month

What We’re Looking For

• At least one year of experience in client intake, customer service and/or sales
• Comfortable working with VoIP phone systems, scheduling tools, and digital communication platforms
• Full professional proficiency in English and Spanish
• Ability to manage multiple tasks and prioritize effectively
• Excellent verbal and written communication skills
• Strong attention to detail
• Active listening and accurate documentation
• Comfortable in fast-paced environments
• Sales experience and persuasive communication
• Empathetic and professional demeanor
• Commitment to follow-through and lead conversion
• Reliable computer setup (laptop/PC, headset, stable internet min.
  
  10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off and holiday pay
• Referral and annual bonuses
• Parental leave
• Opportunities for professional development and training
• Dedicated support from our team
• A chance to work with clients who share our values

Ready to dive in?

Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.

Details

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Consulting, Business Development, and Customer Service
• Industries : Human Resources Services

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Bogota, D.C., Capital District, Colombia 3 weeks ago

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