Intake and Legal Operations Assistant at Job Duck
Role Overview
Are you someone who thrives in a fast-paced, people-first environment?
In this role, you’ll be the first point of contact for potential clients, guiding them through their initial steps with care and professionalism.
You’ll play a key role in managing phone coverage, scheduling consultations, and supporting the team with calendar and administrative tasks.
If you’re proactive, reliable, and enjoy helping others while working collaboratively, this position will feel like home.
Bilingual communication and a strong sense of ownership are essential to making a meaningful impact each day.
Schedule
Monday to Friday from 8:30 AM to 5:30 PM EST (USA)
Your Responsibilities Include but Are Not Limited To:
- Answering inbound calls and providing excellent customer service
- Intaking and qualifying leads
- Scheduling consultations and managing calendars
- Providing administrative support to the team
- Ensuring consistent phone coverage throughout the workday
What We’re Looking For:
- At least one year of experience in intake customer service, scheduling, or administrative support
- Bilingual proficiency is required
- Familiarity with personal injury (PI) and labor law practices preferred
- Ability to work independently
- Filevine experience preferred
- Team-oriented
- Efficient and proactive
- Reliable and responsible, with the ability to take ownership of tasks and outcomes
- Reliable computer setup (laptop/PC, headset, stable internet min.
10 Mbps download / 5 Mbps upload) - Quiet, distraction-free remote work environment
What’s In It for You?
- Monthly compensation starting from 1060 USD to 1150 USD
- Paid time off and holiday pay.
- Referral and annual bonuses .
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.
Ready to dive in?
Apply now and make sure to follow all the instructions!
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.
Ensure you have all the required documentation ready to streamline your application process.
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