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Urgent! Intake & Administrative Support Specialist Job Opening In Colombia, Colombia – Now Hiring Job Duck

Intake & Administrative Support Specialist



Job description

JOB DUCK IS HIRING AN INTAKE & ADMINISTRATIVE SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

Step into a role where your empathy and attention to detail make a real difference every day.

As an Intake & Administrative Support Specialist, you'll help guide new clients through their first steps, ensuring they feel heard and supported.

You'll collaborate closely with a dedicated team, balancing client intake with essential administrative tasks.

If you thrive in a dynamic environment and enjoy building genuine connections, this position will be both rewarding and impactful.

Your bilingual skills and reliability will help create a welcoming experience for every client.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM CST (USA)

Your Responsibilities Will Include but Are Not Limited To:

  • Providing backup coverage for the intake coordinator during absences, vacations, or emergencies.

  • Answering inbound calls from potential new clients and handling occasional outbound follow-ups
  • Assisting with client intake, pre-qualifying leads, and recording client information
  • Following up with prospects and confirming appointment details
  • Cross-training in Lawmatics CRM for intake functions
  • Drafting, proofreading, and editing documents, letters, and email templates
  • Managing, updating, and formatting referral lists by state/county; confirm contact details with external partners
  • Handling simple correspondence, such as appointment confirmations and referral communications
  • Assisting with note-taking during consultations and meetings
  • Creating and managing action items and to-do lists in Asana
  • Providing light scheduling support, including booking meetings and setting reminders
  • Supporting general administrative tasks as needed

What We're Looking For:

  • At least two years of experience with client-facing roles preferred
  • Bilingual in English and Spanish
  • Able to cover intake functions during absences of the primary intake coordinator
  • Comfortable cross-training and shifting between intake and administrative duties
  • Customer-focused approach with excellent phone and people skills
  • Empathetic, personable, and professional in client interactions
  • Strong planning, organizational, and time management skills
  • Detail-oriented and accurate in documents and correspondence
  • Tech-savvy and adaptable to new systems (training provided)
  • Trustworthy, reliable, and able to handle confidential information
  • Reliable computer setup (laptop/PC, headset, stable internet min.

    10 Mbps download / 5 Mbps upload)
  • Quiet, distraction-free remote work environment

What's In It for You?

  • Monthly compensation starting from
    1150 USD to 1220 USD
  • Paid time off
    and holiday pay.

  • Referral and annual
    bonuses.

  • 100% Remote,
    Full-Time, Long-Term Career Opportunity.

  • Parental leave.

  • Opportunities for professional development and training
  • Dedicated support from our team.

  • A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.


Required Skill Profession

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    Unlock Your Intake Administrative Potential: Insight & Career Growth Guide


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