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Ingeniero del centro de operaciones de redes Job Opening In WorkFromHome – Now Hiring Confidential


Job description

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Direct message the job poster from DOXA Talent

IT Recruitment Lead | HR Generalist | Talent Acquisition | People & Culture

Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries.

Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets DOXA apart.

Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location: Remote – Colombia

Work Environment: Colombian and international teams

Work Hours: Monday to Friday, 8:00 AM – 5:00 PM MST

Salary range : Max $10,000,000COP per month (depending on experience)

Contract Type: Long-term

Languages Required: Advanced English and Spanish (Bilingual)

️ Please note: Candidates without advanced English proficiency will not be considered for this position.️

ROLE

We’re seeking a Network Operations Center (NOC) Engineer .

This role is designed for a skilled IT professional with strong experience in monitoring, troubleshooting, and maintaining networks, servers, and cloud environments.

You’ll play a key role in ensuring client systems remain stable, secure, and optimized by proactively addressing outages and performance issues while collaborating with cross-functional teams.

ESSENTIAL FUNCTIONS

  • Monitor performance across all systems within client environments, identifying and resolving outages or performance issues.

  • Proactively respond to alerts and incidents, focusing on quick resolution of outages to minimize downtime for clients.

  • Collaborate with other teams to ensure seamless handling and resolution of client issues within SLAs.
  • Perform routine maintenance, updates, and health checks across client environments, ensuring all systems remain stable and secure.

  • Assist with the implementation and administration of network security measures, backup solutions, and system updates.

  • Develop and improve processes for automating NOC tasks and reporting, driving operational efficiency.

  • Document resolutions and standard operating procedures to support team efficiency and client knowledge.

  • Use ticketing systems and similar tools to track service metrics (SLA, CSAT, NPS) and improve overall service delivery.

  • Continuously seeking education and training opportunities to improve service delivery and technical skills, and to track industry’s best practices.

QUALIFICATIONS

  • Advanced English level (B2-C1-C2)
  • Experience: 3+ years in IT support or network management.

Skills:

  • At least 3 certifications required: A+, Server+, NET+, Security+, Linux+ (or equivalents).

  • Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.

  • Excellent communication and interpersonal skills, with the ability to work effectively across teams and with clients.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in IT, Computer Science, or a related field.

  • Experience with automation and scripting (e.g., PowerShell, Python) for improving system monitoring and operational efficiency.

  • Proactive mindset, ability to work collaboratively across teams and with clients.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology and Engineering
  • Industries: Information Services, IT Services and IT Consulting, and IT System Operations and Maintenance

Note: This posting excludes candidates who are not proficient in English.

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Required Skill Profession

Operaciones Y Administración De Empresas


  • Job Details

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Unlock Your Ingeniero del Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Ingeniero del centro de operaciones de redes typically include Operaciones Y Administración De Empresas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Ingeniero del centro de operaciones de redes Job Success

Confidential interview tips for Ingeniero del centro de operaciones de redes

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Before the Interview:

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Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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